Announcement

Collapse
No announcement yet.

Ubercart

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Ubercart

    I am trying to configure Ubercart with click and pledge and when I go into store and configuration I see click & pledge but anything I try and do and then save I get an error "You have specified a non-existing directory. I need help troubleshooting this so that I can get this cart setup

    Thanks
    Eric

  • #2
    Hi Eric,

    We can duplicate the issue for any of the following 3 reasons:
    1. The created folder does not have the read & write permissions (777 permission).
    2. The folder name given for the root directory is not the same as the one created for this purpose.
    3. No folder was created ahead of time for this purpose.


    To resolve the issue please follow the steps listed below:

    Step 1: Create a directory as shown below:

    Click image for larger version

Name:	UberCart_Encryption_Folder.jpg
Views:	1
Size:	88.6 KB
ID:	15046

    Name the directory as you wish.

    Step 2: Assign the 777 permission (read & write) to the directory you created in step 1.

    Step 3: Use the same directory name in the Ubercart settings area as shown below:

    Click image for larger version

Name:	UberCart_Encryption_Assignment.jpg
Views:	1
Size:	93.8 KB
ID:	15047

    Please let us know if this resolves the issue.
    Attached Files
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I want to take a moment and let everyone know what great support Click & Pledge has, I was able to get the payment working by following the above steps.

      Comment

      Working...
      X