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  • Undefined property $buttonurl in Shopp payment gateway

    I've setup and configured the Shopp plugin for use with the AllThrive.org website. We've used this shopping cart along with other payment gateways without problem. However when using the Click and Pledge payment gateway, we run into an very specific problem.

    When the user enters their payment information then clicks checkout they are taken to an order confirmation screen. After they confirm the details of their payment, the transaction should be submitted to CnP. Instead, they are redirected back to the checkout screen.

    I've turned on PHP error logging and have the following problem:

    2013-02-12 22:35:11 - PHP NOTICE: Undefined property: ClickandPledge::$buttonurl [ClickandPledge.php, line 97] [ClickandPledge.php, line 97]

    This undefined property appears to not be allowing the shopping cart to process the transaction correctly. Again, the plugin works fine with other payment gateways such as Authorize.net, Stripe.com etc.

    Please get back to me with a fix.

  • #2
    Good day!

    We will review the installation and the error and will get back to you. Our testing team has been asked to test the plugin and find the reason for the error.

    The plugin is being used by others so we know it works but we have to figure out under what conditions that error occurs.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      It's been a week without any support or reply. This issue needs to be resolved!

      Comment


      • #4
        This was addressed as a minor update last week.

        The issue is a warning and it does not have any behavior implications. The patch will resolve the warning.

        Get the latest at: http://manual.clickandpledge.com/Sho...ss-Plugin.html
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          This issue has not been resolved. I just ran another test transaction and am getting the exact same warning. Every other payment gateway such as PayPal, Stripe.com and Authorize.net works fine with this exact same WordPress and Shopp installation. This is an issue with your payment gateway not correctly submitting the cart to Click and Pledge.

          2013-02-19 18:05:28 - PHP NOTICE: Undefined property: ClickandPledge::$buttonurl [ClickandPledge.php.bak.php, line 97] [ClickandPledge.php.bak.php, line 97]

          Comment


          • #6
            Good day!

            Did you upgrade to the latest module?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Yes. I've upgraded to the latest module. Still no difference.

              Comment


              • #8
                Good day!

                The problem we have is that in our code there is no such line as 97 and no file with the name: ClickandPledge.php.bak.php

                Do you have any backup files in that folder?

                There should only be one file "ClickandPledge.php" in this path:
                wp-content\plugins\shopp\gateways\ClickandPledge\

                Please send us an image of the files you have in that path so we can review it. As I said before it appears that the name refers to a backup of some sort.

                If you can't find the issue please submit a support ticket at http://Help.ClickandPledge.com with your store login information so we can login and review the installation.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  The backup file was removed and the same issue persists. I'll open another support ticket with login information.

                  Click image for larger version

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                  Last edited by manifestphil; 02-20-2013, 09:15 AM. Reason: Add screenshot

                  Comment


                  • #10
                    Good day!

                    We have not yet received your login information as a support ticket.

                    The email we have received does not include login information to your instance so we can review the installation. Without complete login information we cannot debug your instance and find out what you have done that is causing the issue.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Originally posted by Support.Department View Post
                      Good day!

                      We have not yet received your login information as a support ticket.

                      The email we have received does not include login information to your instance so we can review the installation. Without complete login information we cannot debug your instance and find out what you have done that is causing the issue.
                      I've sent the information via your support ticket system again. Please reply with an email to confirm receipt.
                      Click image for larger version

Name:	Screen shot 2013-02-21 at 8.50.58 AM.jpg
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                      Last edited by manifestphil; 02-21-2013, 09:51 AM.

                      Comment


                      • #12
                        Good day!

                        We have not yet received your FTP access. You have sent us the userid & password for your instance but not FTP access.

                        In the absence of FTP access we can't review your files and figure out what you have installed that is causing this issue.

                        On Friday Feb. 22nd our support emailed you asking for FTP access but we have not heard back.

                        If this issue has been resolved please let us know.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Thank you for sending us the FTP Information.

                          We are unable to connect to the FTP given the information we received.

                          Status: Resolving address of ftp.allthrive.org
                          Status: Connecting to 67.215.65.132:21...
                          Error: Connection timed out
                          Error: Could not connect to server

                          Please check the status of your FTP server and let us know when we should try again.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Originally posted by Support.Department View Post
                            Thank you for sending us the FTP Information.

                            We are unable to connect to the FTP given the information we received.

                            Status: Resolving address of ftp.allthrive.org
                            Status: Connecting to 67.215.65.132:21...
                            Error: Connection timed out
                            Error: Could not connect to server

                            Please check the status of your FTP server and let us know when we should try again.
                            I replied via email this morning with the corrected host name.

                            Comment


                            • #15
                              Thank you.

                              Yes we received it & tested it and confirm that now we can get in.

                              One of our developers has been assigned the task and we will have an update for you by tomorrow.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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