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Error message after credit card information entered: NameOnCard' element is invalid

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  • Error message after credit card information entered: NameOnCard' element is invalid

    Getting this error message after all credit card info is entered:

    urn:APISchema.xsd:NameOnCard' element is invalid - The value '' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.

    Would appreciate any assistance in solving.

    Thanks,

    John

  • #2
    John

    Please upgrade to the latest version since it appears you are using an older release not matching the latest Shopp.

    If the problem persists please give us FTP access and we review it for you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks! That fixed the problem, not now I have encountered a new one. When I attempted to test the cart, I got this error message when using a MasterCard:

      "We are not accepting MasterCard type cards"

      I double checked and confirmed that MasterCard was selected as an accepted type for Click&Pledge in the Shopp dashboard in WordPress.

      I was able to complete a transaction with a Visa card.

      I'd appreciate any guidance on this.

      Thanks,

      JRB

      Comment


      • #4
        Good day!

        We just uploaded an update to the code to address the circumstance that this may happen.

        Please update your code in GitHub and let us know if this fixes the issue.

        If you still have problem please email your FTP information to support by creating a support ticket at http://Help.clickandpledge.com and reference this post.

        Please let us know how this works for you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thanks! That seems to have fixed the issue. I appreciate your attention to this.

          John

          Comment

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