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can C&P send "transaction declined" info back to PMPro?

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  • can C&P send "transaction declined" info back to PMPro?

    Hi there - I'm encountering an issue with our members in PaidMembershipsPro who are set up for autorenewal, and whose cards are declined on the next installment.

    According to a response from support in a previous thread (see below), the only time C&P sends info back to PMPro is upon the first payment for an autorenewal. However, we do need for declined transactions to be sent back to PMPro somehow, so that accounts can be cancelled on the Wordpress site. I'm very much hoping that this can be added to the plugin. The PMPro process is that a membership gets cancelled after a certain number of declined transactions (which I believe should be set at one declined transaction unless there's a high percentage of transactions that get approved on the 2nd try).

    Otherwise, we will need to either set up a manual process for updating member expiration dates on our Wordpress site, or set up an additional integration between Salesforce and our Wordpress site, which will be either unscaleable, or introduce more integration complexity.


    Here's the previous thread:
    https://forums.clickandpledge.com/fo...d-in-wordpress

    Thanks for your consideration!

  • #2
    Hi [email protected] ,

    The integration with Paid Membership Pro is using Click & Pledge as a gateway to charge the payments. The information flow only goes the one direction - it does not send information back to your WordPress site.

    You can configure PaaS in a way to flag declines so that your internal users could be notified of the need for a manual update.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      OK, thanks. Since this is the case, going forward I would recommend that this information be included in the documentation for the C&P plugin for future users, to prevent frustration, since they may assume as I did that declined autorenewals will cancel memberships. I appreciate very much having a C&P plugin for PMPro and I know you don't have many folks using it, so I appreciate the attention!

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      • #4
        thanks, Maggie. I'll pass that along.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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