PMPro purchases not creating invoice or expiration date in user record in Wordpress

[[email protected]]

Dear PMPro team -

We've had instances recently where a successful transaction on our Wordpress site via PaidMembershipsPro does not create an invoice in the payment history, and does not update the membership level and/or the expiration date. Could you please look into this?

You can check Order No. 28969-201114090437371 as a sample. (We updated the user's level manually on the site.)

Let me know if you need further info!

Our org ID is 00Do0000000I2hr and I've granted access. Let me know if you need the WP credentials again and I can send them privately.

Thanks!

Maggie

[[email protected]]

I'm looking at several recent memberships, and it may be that this issue is related to a recurring payment not creating an invoice; another recent new user did have an invoice created, with an expiration date, since that user did not select recurring payment. See for example 28969-2011061127246997402 which seems to be normal.

[CnP.Support.AM]

Good day @[email protected]

We reviewed and noticed that the above order number you are referring to is a recurring transaction that was initiated one year back with a yearly subscription.

Please note that you will get the expiration dates only in case if you have enabled "Membership Expiration". It all depends on the settings at the time of the initial setup of the recurring.




Regarding the invoice, could you please elaborate a little more so that we can better assist you?

[[email protected]]

Thanks! Yes, one of the questions is whether it's normal behavior (or not) for a new membership invoice to be created when the recurring payment is processed. That appears to not be happening right now.

I had the impression also that several members who had their membership renewed via a recurring payment did not have their membership level updated, and ended up being cancelled at the membership level. I will keep an eye on that and let you know if that is actually happening still.