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PaidMembershipsPro gateway - error or white screen with membership purchase attempt

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  • PaidMembershipsPro gateway - error or white screen with membership purchase attempt

    Hi! Something is up with our PMPro gateway - when users try to do a transaction on our site, they are either taken to a white screen, or they get an error message that the page is not working. It lives on http://npsa-association.org/membersh...ership-levels/. (But currently I have a work-around set up, where memberships are being purchased via a C&P event widget.)

    Amanda Byrne may have already gotten a ticket started on this a few weeks ago, but I'm posting this at Kamran's suggestion to make sure it's in process.

    Please let me know how I should submit the FTP credentials needed to work on this. Thanks!

  • #2
    Good day @mzellner@npsafoundation.org

    Please share the URL of the page and submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks! Can you tell me where to find the support area in the Connect platform? I'm looking and don't see anywhere to submit a support ticket.

      Comment


      • #4
        Never mind, I found it :-)

        Comment


        • #5
          Good day @mzellner@npsafoundation.org

          We have received the FTP Details through a support ticket but we also need Admin login details as well as the website URL and FORM URL so that we can review it.

          Please share the details through the same support ticket which you have created.

          Looking forward to hearing back from you.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Hi again! Sorry if I'm being dense - I can't find any way to get back to the support ticket to communicate the next set of details needed. Can you email me or re-send a notification? I only received an email notifying me that the support ticket had been opened, but there was no link in that email to get to it. Thanks!

            Comment


            • #7
              Good day @mzellner@npsafoundation.org

              Ah, I see you have already replied to the support ticket:

              Click image for larger version

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              Please share the requested information through support ticket as you did above.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                OK, I just sent two emails with login details. Thanks!

                Comment


                • #9
                  Good day @mzellner@npsafoundation.org

                  Would you please recheck the FTP details you shared? With those details, we didn't find the directory of our plugin files.

                  Looking forward to hearing back from you.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Hi! I got a notification that the Click and Pledge support user installed a WP Plugin, so does that mean you got the access you needed?

                    Comment


                    • #11
                      Good Day @mzellner@npsafounda

                      Sorry! we didn't install any plugin. We just activated and deactivated the plugin. We don't have permission to upload files (See the screenshot for the error message).

                      Click image for larger version

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                      Last edited by CnP.Support.AM; 06-01-2018, 01:05 AM.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Hi - I sent new FTP credentials last week; please let me know if you still can't upload. Thanks!

                        I wasn't sure if you needed authority to upload in order to continue to troubleshoot this issue - please let me know how I can help.

                        Comment


                        • #13
                          Good day @mzellner@npsafoundation.org

                          Thank you for the information. We have tried to upload the files but again failed to upload. Also, we noticed that you have blocked our IP to login to Admin.

                          Would you please review the permissions to upload the files for the respective user as well as unblock our IP (183.82.99.179) so that we can proceed with troubleshooting?

                          Looking forward to hearing back from you.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Sorry about that - I just whitelisted the IP and I think that's why you were blocked from uploading; would you mind trying again and if it doesn't work, I'll set up a new user account for FTP. Thank you so much!!

                            Comment


                            • #15
                              Good day @mzellner@npsafoundation.org

                              Now we are able to login to Admin but unable to FTP. Would you please review it and get back to us?

                              Sorry, I understand it is taking long but as soon as we have access we can proceed further.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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