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  • Payments Authorizing Only

    I installed OpenCart and have set it up with some digital items.
    We went live and people starting buying things. They receive receipts from Click and Pledge but the transactions never settle and I never receive the money. Transfirst says that it is being sent in "authorize only" mode. I'm not in test mode so I don't understand what that is.

    Anyone have a clue?

    I've been back and forth for over a week with the support ticket and if this doesn't resolve soon....

  • #2
    Good day!

    The issue is the post method. Please send us your credentials so we can login to your OpenCart instance and check your settings.

    Please go to http://help.clickandpledge.com - give us your host's information and information that we can login to and check the code. This cannot be handled by support and one of our developers need to spend time and figure out how your instance is set up.

    We look forward to getting the info.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I submitted the information, thank you. I hope to see this taken care of quickly.

      Comment


      • #4
        Good day!

        The scenario you are describing is based on the transaction being posted to Transfirst as Authorize. There are 2 modes of operation: Payment & Authorize.

        We logged into your account and fixed the settings.

        Shopping carts and third party modules are supported through the forum. Our support department cannot support these integrated apps since it requires more of a developer's know-how around the apps.

        Please submit your questions to the forum for these apps.

        Test your cart and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I have submitted a new transactions and I hope to see this money be deposited tomorrow. The report now says the transaction is settled. Will support answer my other ticket on 2 recurring donations that didn't post?

          Comment


          • #6
            Good day!

            Glad to hear the cart is working- let us know when you see the settlement.

            The questions posted to our online helpdesk will be answered in the order it was received. I am sure you will get a reply shortly.

            Let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day!

              I am following up to make sure the payments are settling in your account.

              Please let us know if the fix for your account has resolved the issue.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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