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Recurring Contributions Method Issue

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  • Recurring Contributions Method Issue

    In the clickandpledge payment extension, the recurring method option "Sustaining" is not saving when checked.
    The other recurring method "installments" when checked or unchecked saves as it should. For some reason sustaining is no longer working.
    This was designed by a development company but none of the programming was changed to cause this option to no longer function.
    Is there a way clickandpledge support can look into this further? I am not getting any errors in my error.log

    Thank you

  • #2
    Good day!

    Please submit a support ticket at http://help.clickandpledge.com with the following information. PLEASE do not post this information here as it is confidential and not suited for an open forum.

    - Your login credential
    - FTP access
    - Admin login

    We need to login and review your installation and setup.

    Once we are done we ask that you change your information as there is no need for us to have access afterwards.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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