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  • OpenCart integration with Click & Pledge and Salesforce not working?

    I have the newest version of opencart and the click & Pledge module installed and enabled. The click & pledge option for payment is available but after you click it and continue it hangs and won't go to the payment information page. I have also entered my API information in for the Salesforce connection into opencart.

    Please advise as to what I can do to fix this.

    Thanks.

    Nina Boatman

  • #2
    Hi Nina,

    Sorry for the trouble you are having. It is bit hard to find out what is wrong with open source applications without getting into the instance.

    Would you please email us a userid & password as well as FTP access to your files so we can review the instance. Please visit http://help.clickandpledge.com and submit a ticket referencing this forum post. Our support will work with the developers to review your instance.

    Please let us know when you submitted the ticket so we can follow up.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Opened a support ticket yesterday

      Confirming that I opened a support ticket yesterday with the required information.

      thanks.

      Comment


      • #4
        Good day Nina,

        Thank you for your follow up.

        I have passed on your information to the Open Source team and will have answer for you by Monday.

        Have a grand weekend.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day Nina,

          We reviewed your instance over the weekend & the following summarizes our findings:
          1. No default payment methods (Credit Card, eCheck, etc.) are set. We fixed this and now it should work.
          2. Your instance has changed the default theme to a different theme. The Click & Pledge payment processor views should be copied to the new theme's views. The FTP user sent to us does NOT have permission to COPY files to that folder so we could not fix it for you.

          I hope the above makes sense and helps you with resolving the issue. If you need for us to fix your template issues please extend the user permission to the user sent so we can resolve the remaining issues.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Please clarify which files need to move &where the the custom theme folder is located

            I can move the files thanks. Please clarify which files need to move and where the custom theme is located to move them to.

            Thanks.


            Originally posted by Support.Department View Post
            Good day Nina,

            We reviewed your instance over the weekend & the following summarizes our findings:
            1. No default payment methods (Credit Card, eCheck, etc.) are set. We fixed this and now it should work.
            2. Your instance has changed the default theme to a different theme. The Click & Pledge payment processor views should be copied to the new theme's views. The FTP user sent to us does NOT have permission to COPY files to that folder so we could not fix it for you.

            I hope the above makes sense and helps you with resolving the issue. If you need for us to fix your template issues please extend the user permission to the user sent so we can resolve the remaining issues.

            Please let us know if we can be of any further assistance.

            Comment


            • #7
              Good day!

              Please follow the steps listed below and let us know if you experience any other issues.

              File Name: cnp.tpl
              • Current location: /httpdocs/store/catalog/view/theme/default/template/payment/
              • New location: /httpdocs/store/catalog/view/theme/cww/template/payment/

              Note: This location in given based on your OpenCart instance and not a general setting.

              Once copied please let us know if you experience any other issues. Since we could not move the file we could not inspect other issues that may exist.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                All worked! Thanks. With the transaction that comes through salesforce, I have a couple questions.

                1) What is the best way to have the transaction associated with a salesforce Campaign?
                2) What is the best way to update a custom donation category field in Salesforce when a transactions come in?
                3) What is the defining factor that set's this record apart (C&P Recored and the Donation Record) so that I can possible use workflows to set our donation category and the Campaign?
                4) The transaction comes in with a donation category set to "Check" when it is a credit card.

                Note: I don't see anywhere in the OpenCart settings or in the salesforce transaction itself that defines where the transaction came from. (C&P Recored and/or the Donation Record) I can pretty much tell because the donation name is the name of one of the items that were purchased in OpenCart but then I would have to know what everyone one of those are.

                Any thoughts would be great appreciated.

                Comment


                • #9
                  Hi Nina,

                  Glad to see that OpenCart is working. Please let us know if you run into any other issues.

                  I am assuming that all the following questions are related to your based question with OpenCart and transactions are being posted from OpenCart.


                  One major way that you can make sure Salesforce tracks everything correctly is using SKU (Product ID's). With SKU's a lot of customization may be done in Salesforce in real-time.

                  Replies to your questions:

                  1) What is the best way to have the transaction associated with a Salesforce Campaign?
                  Using the following setting you may set up campaigns for each individual item in the basket.
                  C&P Settings > Opportunity > Primary Campaign Source

                  2) What is the best way to update a custom donation category field in Salesforce when a transactions come in?

                  I am not sure I understand what you mean by "donation category". Please elaborate!

                  3) What is the defining factor that set's this record apart (C&P Record and the Donation Record) so that I can possible use workflows to set our donation category and the Campaign?

                  Record Types may be set dynamically using SKU's through the following settings:
                  C&P Settings > Opportunity > Record Type

                  4) The transaction comes in with a donation category set to "Check" when it is a credit card.

                  As in #2 I don't quite understand what you mean by category. Please elaborate!

                  Note: I don't see anywhere in the OpenCart settings or in the salesforce transaction itself that defines where the transaction came from. (C&P Recored and/or the Donation Record) I can pretty much tell because the donation name is the name of one of the items that were purchased in OpenCart but then I would have to know what everyone one of those are.

                  As stated earlier I suggest you work with SKU's and dynamically change the behavior of Opportunities based on the SKU. For example:

                  All Product Id's in OpenCart start with "OC-xxx-xxx-xxx"

                  You can easily set SKU filters as follows:

                  SKU Starts With "OC"
                  • Change opportunity name
                  • Change opportunity record type
                  • Change opportunity campaign
                  • etc.
                  I hope the above helps you get started. Please let me know if you need further clarification.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    This does help. Thanks.

                    1) Is the product ID's in Opencart the same as the SKU? If not how would I set the SKU Start with "OC"?
                    2) The donation category is a custom field that I created on the Opportunity Object. I have a picklist of all the ways we receive money into the system.
                    3) The campaign ID I have is 15 Characters long. C&P settings won't take it. I have a Campaign and a Parent Campaign. Is the Primary Campaign different? If so, where would I set that?
                    4) Your last instructions... Change opportunity name, opportunity record type and opportunity campaign... Are you referring to do that through the workflows once I get the sku figured out?

                    Thanks again for your help.

                    Comment


                    • #11
                      Good day Nina,

                      Replies to your questions:

                      1) Is the product ID's in Opencart the same as the SKU? If not how would I set the SKU Start with "OC"?

                      REPLY: Yes - Product Id's are the same as SKU. We pass those as SKU to Salesforce

                      2) The donation category is a custom field that I created on the Opportunity Object. I have a picklist of all the ways we receive money into the system.

                      REPLY: You may map the answers using the C&P Settings > Custom Question Mapping

                      3) The campaign ID I have is 15 Characters long. C&P settings won't take it. I have a Campaign and a Parent Campaign. Is the Primary Campaign different? If so, where would I set that?

                      REPLY: We don't match campaign ID's currently. We match the name of the campaign with the exact name of the campaign in Salesforce.

                      4) Your last instructions... Change opportunity name, opportunity record type and opportunity campaign... Are you referring to do that through the workflows once I get the sku figured out?

                      REPLY: No- you can do those using C&P Settings > Opportunity

                      Hope the above answers your questions.

                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Pardon me if this is the wrong place to post my question from an earlier OpenCart to Salesforce integration question. Earlier instructions said that the product ID in opencart is the SKU in salesforce and that the Opencard ID's start with OC. The suggestion to be able to update salesforce fields was that SKU starts with OC and I can filter what action to take.

                        Under C&P settings in salesforce and custom field mapping's I added a question mapping where if the SKU starts with OC then update field. It doesn't update the record. Also I don't see anything that shows the product SKU showing anything let alone start with OC.

                        How can i make sure c&P uses the OC product ID? Any suggestions would be greatly appreciated.

                        Thanks.

                        Comment


                        • #13
                          Good day Nina,

                          Are you using Opportunity > Product or are you using Opportunity alone? Please see below and let me know what option you have set in that screen:

                          Click image for larger version

Name:	Opportunity_Product.jpg
Views:	1
Size:	71.4 KB
ID:	15215

                          Is this option checked?
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Thanks! That was it. Will this change effect my Opportunity workflows that I created filtering with SKU field within my Click and Pledge Event Registrations?

                            Appreciate your help.

                            Comment


                            • #15
                              Good day Nina,

                              If you use Products then Opportunities will NOT be created. Only 1 opportunity will be created which will be for the total of transaction. Each item in the basket will become a product.

                              If you are using the opportunity then I suggest you stay with what you have & not change to Opportunity > Product.

                              Again this has to do with what you are trying to do. Product ID's (SKU) are unique with a product and not an opportunity.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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