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C&P Gravity Forms plugin error

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  • CnP.Support.AM
    replied
    Good day @sgoodwin

    Have you tested the form after our last post?

    We have tested the form in Test Mode and it is working fine. We see no errors:

    Click image for larger version

Name:	Test Mode Transaction.jpg
Views:	21
Size:	92.7 KB
ID:	64588

    Leave a comment:


  • sgoodwin
    replied
    From our form testers:

    I was testing with a real card doing $1 & $2 donations as donation forms don’t accept the test card (I don’t believe they ever did).

    Also, I tested just donations and did not test registrations.

    Yes, the error showed on successful Dana transactions.

    Could not do a successful Membership one as I got the error right out of the gate.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @sgoodwin

    We did a test transaction with test card#, it was declined and we don't see any error. Are you getting the error on successful transactions?

    Leave a comment:


  • sgoodwin
    replied
    New error since your update

    Click image for larger version

Name:	image001.png
Views:	26
Size:	163.4 KB
ID:	64525

    Leave a comment:


  • sgoodwin
    replied
    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    sgoodwin

    We have edited our plugin at the staging site but have not made any changes to the other code. There will be no issues if you overwrite it. We have fixed it in your instance but we are working on a global release to address this issue.

    Leave a comment:


  • sgoodwin
    replied
    Did you edit the plugin on the staging site? did you make other code changes I need to know about? Will updating the plugin overwrite your changes in "my instance"?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @sgoodwin

    We have fixed the issue in your instance.

    Please test it and let us know if find any issues.

    Leave a comment:


  • sgoodwin
    replied
    Not sure why you would think that since it's running on 7.4 https://share.cleanshot.com/VF18fA

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @sgoodwin

    We noticed that you are using PHP 8 which is not yet compatible with our plugin. Our plugin is compatible with PHP 7.4.29. However, we are working on PHP 8 environment and hopefully, the compatible version will be out by the 2nd week of August 2022.

    Leave a comment:


  • sgoodwin
    replied
    You can only open a link on TMWSD one time. Make sure you are prepared to retrieve the information to a safe place before you click on it. I'll send you a new link right away.

    Leave a comment:


  • CnP.Support.AM
    replied
    We found that you have opened support ticket#00893039 with the link included which contains the credentials but unfortunately that link is expired:

    Click image for larger version

Name:	credentials.jpg
Views:	40
Size:	88.7 KB
ID:	64394

    Would you please share the new link or you can directly share it in the Ticket itself? all of our clients share the credentials in the ticket itself.

    Looking forward to hearing back from you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Thank you for sharing the ticket#. We have responded to the ticket requesting you to share the FTP and Admin login details.

    Looking forward to hearing back from you.

    Leave a comment:


  • sgoodwin
    replied
    the original ticket was case 00884803

    Leave a comment:


  • CnP.Support.AM
    replied
    Sure, please add the information to the ticket and share the ticket# here.

    Looking forward to hearing back from you.

    Leave a comment:

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