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  • Click&Pledge Processing payments without form completion

    On our site, the reCAPTCHA is not validating in some cases on form submissions and is kicking back an error, or when a user misses a field on one step of the form they also receive an error - as is the expected CX. When this happens, the payment still processes through C&P but the form errors in Wordpress. Can validation be added on the C&P side to not to process spam submissions or submissions that have been marked as having failed validation by other plugins? I.E. if the form doesn't get a successful callback with no errors, the data should not be sent to C&P.

  • #2
    Good day @kylbark

    Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @kylbark

      It looks like the FTP credentials you shared are not correct. Would you please update our plugin to the latest version and share the correct credentials of the FTP so that we can review it?

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Hello, I am the system admin for the org working on these payment forms. Do you have all of the information you need?

        Comment


        • #5
          Good day @Northern Plains

          It looks like the FTP credentials you shared are not correct. Would you please update our plugin to the latest version and share the correct credentials of the FTP via a support ticket so that we can review it?

          Looking forward to hearing back from you.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            The plugin has been updated to the latest version, and the necessary credentials have been submitted via the support ticket.

            Comment


            • #7
              Good day @Northern Plains

              Would you please share the Support Ticket#? I don't see your ticket in the system. We have responded to ticket#00884715 kyle has opened previously.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                The credentials are correct. From support ticket 00884715
                ”We have disabled all plugins besides C&P and Gravity Forms on this site (https://staging3.northernplains.org/donate/) so it can be tested. A user has been created for you and more details, recordings, and errors are at the bottom of this message.

                *********
                *******
                *****
                **
                *

                please confirm you are using the correct URL
                Last edited by CnP.Support.AM; 07-29-2022, 01:02 AM.

                Comment


                • #9
                  kylbark

                  I have removed the login details from your post. Please don't share the credentials here, this is a public forum.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    That’s fine, but the details submitted in ticket 00884715 are correct, and the plugin is at the latest version.

                    Comment


                    • #11
                      Good day @kylbark

                      One of our developers reviewing your case. We will update you shortly.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Again, we are unable to login into Admin. A couple of hours back we were able to login but now we can't. Have you changed something? Would you please cross-check the login details and make sure we have access with the same credentials?
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          I've just successfully logged in with no issues. Please see Loom here: https://www.loom.com/share/e0d707109...a7ed1de9982ded

                          Comment


                          • #14
                            Do we have any updates on next steps?

                            Comment


                            • #15
                              Good day @Northern Plains

                              One of our developers reviewing your case and will update you shortly.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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