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  • Unable to get SKU to pass into Salesforce

    Hello,

    I'm having trouble getting a SKU value to pass into Salesforce on a form that uses conditional logic. At the top of the form, the "membership type" field, then uses conditional logic to populate the next question on the form (in this case the "select affiliate" field. Following the instruction guide for Gravity Forms Click and Pledge plugin, I have added the required hidden fields to populate the SKU for each possible value in the field (see below for one example). On a form that does not use conditional logic, the SKU's are passing through as expected. Does the conditional logic make a difference in how the SKU values pass through?
    Click image for larger version

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  • #2
    Good day @Northern Plains

    We need to review your instance. Please submit a support ticket at https://support.clickandpledge.com/s/ with admin login details as well as the website URL so we can review the configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Ticket submitted. Thanks!

      Comment


      • #4
        Good day @Northern Plains

        We have identified the issue with SKU in the case of conditional logic. We are working on it and will be fixed in the next update. Hopefully, the release will be out by next week. We will update this post once we release the update.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you for letting me know. I'll look forward to the update.

          Comment


          • #6
            Good day @Northern Plains

            We have released the Gravity Form compatibility update which also addressed the above issue: https://forums.clickandpledge.com/fo...ibility-update
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hello,

              We are now having an issue where Gravity Forms will sometime display the message "There was a problem with your submission, please review the fields below" The transaction, however, still goes through as it's supposed to. Do you have any experience with this?

              Comment


              • #8
                Good day @Northern Plains

                The error you are referring to doesn't seem to be related to C&P. We don't have that error in our code. We tested but were unable to replicate it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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