Duplicate donation in Salesforce

[[email protected]]

When I use C&P to collect payment in Graviy Forms it creates a duplicate opportunity record in Salesforce but only for $0 and their cards are not being charged. How can I prevent this from happening?

[CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access to your Salesforce instance and share the order number you are referring to so that we can review it?

Looking forward to hearing back from you.

[[email protected]]

I gave you login access. Thanks!

[CnP.Support.AM]

would you please also share the order number you are referring to so that we know what we are looking for?

[[email protected]]

I;m not sure what you mean but "order number"

[CnP.Support.AM]

When you collect payment via C&P in Gravity Forms, C&P generates an Order number which you can find in the Receipt as well as in your Connect Portal. Please login to the Connect portal and search for the transaction you are referring to and there you will see the order number.

Example:

[[email protected]]

Ah. there are a couple but a good example: 60191-2201251337598156923

[CnP.Support.AM]

Good day @[email protected]

We reviewed the above order number and noticed that those are not duplicates. It looks like your GF form was passed two items, one with $0 and another one with $1 as you can see that in the transaction details page:



When it gets posted to Salesforce, it is posted as a two-line item hence it creates two opportunities $1 and $0.

We don't know how was form set up when those transactions were processed but now, the form doesn't have such amount options.