Announcement

Collapse
No announcement yet.

Donation information not pushing into salesforce properly

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Donation information not pushing into salesforce properly

    When people make donations through Gravity Forms, it's not pushing to sales force correctly. It only shows the donation amount and date.
    I have no idea how to fix this. Perhaps these screenshots will help.
    Attached Files

  • #2
    Good day @bschoenfeld

    Would you please grant us login access to your Salesforce instance and share the order number so that we can log in and review it? Also, we see that you are a couple of versions behind, if you allow us we will upgrade your instance with the latest version of our apps.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      There was one more image that didnt show up on my post. The donations pop through like this:
      Attached Files

      Comment


      • #4
        Here you go
        Attached Files

        Comment


        • #5
          Anyways- how should I send you our login info?

          Comment


          • #6
            Good day @bschoenfeld

            We want to review your Salesforce instance first to see how the data is posted to your instance and then if needed we will let you know to share the details of GF.

            Please share the order number as well as the OrgID and grant us login access so that we can review it.

            How to grant access: https://support.clickandpledge.com/s...Login%20Access

            How to get Organization ID: https://support.clickandpledge.com/s...rce%20Org%20ID
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

            Working...
            X