Recurring Donations not processing using Gravity Forms

[826NOLA]

Hi all,
We have a form using Gravity Forms on our website where donors can do monthly donations. Several people have attempted to sign up for this option but their donations do not go through. Donors using our one time donation form have no issues. Because it is a custom form Click and Pledge support said they can't help us and suggested we reach out here for some guidance.
Thanks,
Megan

[CnP.Support.AM]

Good day @826NOLA

Please submit a support ticket at https://support.clickandpledge.com/s/ with FTP and admin login details as well as the website URL so we can review your entire configuration.

FTP Domain Name (or) IP Address:
FTP Port:
FTP User ID:
FTP Password:

Website admin login URL:
Username:
Password:

Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.