Campaign Selection within Gravity Form Does not Stay Assigned 00401311

[sudtuna]

We are setting up a gravity forms integration and when we define the connect campaign via the C&P connect settings, the settings do not hold. See gif video here: https://share.getcloudapp.com/6quxj05L
The C&P campaign we'd like to associate is "ddatest"

Ive already sent a support ticket and it was recommended to post in the forums.
Thanks,
Sud

[CnP.Support.AM]

Good day @sudtuna

We have tested in our test servers and all seems to be working fine. If you please share the FTP and admin login details as well as the website URL so that we can review your entire configuration.

Do not post the requested information in this forum as this is a public forum. Please submit the support ticket and include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @sudtuna

Thank you for the information. Our developers are looking into this. In order to continue their research, they need the admin login details as well as the website URL. The information provided in your ticket only has FTP login details.

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @sudtuna

Strange! it is not replicating for us. We reviewed in your instance and the Connect Campaign not disappearing and stayed as specified.

Please see:






Could you please check again and let us know if still the case at your end?

[sudtuna]

Hello Support! We are having the same issue again. The campaign selection does not save. What did your team have to do last time?

Thanks,
Sud

[CnP.Support.AM]

Good day @sudtuna

Strange! We did nothing last time. We simply reviewed and all seems to be working fine. However, if you please share the FTP and Admin login details via Support Ticket so that we can review it again.

[CnP.Support.AM]

Good day @sudtuna

Thank you for sharing the information. Our developers reviewed your instance and again they didn't find any issues. It is working as expected.

[sudtuna]

Hello Support - Please see the GIF screen shot video - the issue is not resolved. https://share.getcloudapp.com/Z4uojLv7
The campaign does not stay assigned.

[CnP.Support.AM]

Good day @sudtuna

Would you please clear your browser cache and check? We reviewed and processed one test transaction and the Campaign is posted as expected.

Order # 26895-2104191057325141111

[sudtuna]

Hi Support.

We have the same issue and its actually not saving in the database either - please see this video: https://share.getcloudapp.com/OAuPePw5

[CnP.Support.AM]

Strange! as stated, we unable to replicate it. Would you please share the OS and Browser version numbers so that we can try to replicate them in the same environment?