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Campaign Selection within Gravity Form Does not Stay Assigned 00401311

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  • Campaign Selection within Gravity Form Does not Stay Assigned 00401311

    We are setting up a gravity forms integration and when we define the connect campaign via the C&P connect settings, the settings do not hold. See gif video here: https://share.getcloudapp.com/6quxj05L
    The C&P campaign we'd like to associate is "ddatest"

    Ive already sent a support ticket and it was recommended to post in the forums.
    Thanks,
    Sud

  • #2
    Good day @sudtuna

    We have tested in our test servers and all seems to be working fine. If you please share the FTP and admin login details as well as the website URL so that we can review your entire configuration.

    Do not post the requested information in this forum as this is a public forum. Please submit the support ticket and include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Good day @sudtuna

      Thank you for the information. Our developers are looking into this. In order to continue their research, they need the admin login details as well as the website URL. The information provided in your ticket only has FTP login details.

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Good day @sudtuna

        Strange! it is not replicating for us. We reviewed in your instance and the Connect Campaign not disappearing and stayed as specified.

        Please see:

        Click image for larger version

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        Click image for larger version

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        Could you please check again and let us know if still the case at your end?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello Support! We are having the same issue again. The campaign selection does not save. What did your team have to do last time?

          Thanks,
          Sud

          Comment


          • #6
            Good day @sudtuna

            Strange! We did nothing last time. We simply reviewed and all seems to be working fine. However, if you please share the FTP and Admin login details via Support Ticket so that we can review it again.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day @sudtuna

              Thank you for sharing the information. Our developers reviewed your instance and again they didn't find any issues. It is working as expected.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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              Comment


              • #8
                Hello Support - Please see the GIF screen shot video - the issue is not resolved. https://share.getcloudapp.com/Z4uojLv7
                The campaign does not stay assigned.

                Comment


                • #9
                  Good day @sudtuna

                  Would you please clear your browser cache and check? We reviewed and processed one test transaction and the Campaign is posted as expected.

                  Order # 26895-2104191057325141111

                  Click image for larger version

Name:	Test trans.jpg
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ID:	59634
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Hi Support.

                    We have the same issue and its actually not saving in the database either - please see this video: https://share.getcloudapp.com/OAuPePw5

                    Comment


                    • #11
                      Strange! as stated, we unable to replicate it. Would you please share the OS and Browser version numbers so that we can try to replicate them in the same environment?
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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