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Optional donation in Gravity Form - validation error

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  • Optional donation in Gravity Form - validation error

    I'm trying to implement an optional C&P donation in an event registration form.

    The current setup in Gravity Forms is a checkbox that says "Yes! I'd also like to make a donation" that triggers conditional logic to show a Product field with radio button amounts ($5, $10, etc.) the Credit Card payment field, and the reCAPTCHA. This works fine when the donation option is selected and card information is entered (I've successfully run in in both Test and Production modes), but trying to submit the form with the donation option deselected and all of the C&P fields hidden results in a validation message: "Error in the form. You should enter either credit card or e-Check or C&P Custom details"

    Is there a way to create a form in Gravity Forms with optional C&P payments?

  • #2
    Good day @Ned Dunn

    Please submit a support ticket at with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference and add 'Attn: Forums' in your case subject line.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
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