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Hi. I've tried a number of other support options but have been directed here. We are currently raising tens of millions of dollars for those families economically affected by COVID-19. The site is www.givetogethernow.org.
We currently have the iFrame of the form in place but are trying to move to the GravityForms add-on so that we can handle huge spikes in traffic and work with some styling more closely.
Unfortunately, when we try to set up that add-on, it asks us to put in an email address and submit to request access. We have tried 5 email addresses (3 of which are definitely administrators on the C&P account). All of them just spin and never connect to the API. See the attached screenshots. If we can get past this hurdle, we'll be able to setup GF and get moving.
We are expecting enormous spikes in traffic in the coming days, and we desperately need a more stable solution like GravityForms/API. Please help move this along however possible.
We know that the address in this screenshot is NOT on the account.
We currently have the iFrame of the form in place but are trying to move to the GravityForms add-on so that we can handle huge spikes in traffic and work with some styling more closely.
Unfortunately, when we try to set up that add-on, it asks us to put in an email address and submit to request access. We have tried 5 email addresses (3 of which are definitely administrators on the C&P account). All of them just spin and never connect to the API. See the attached screenshots. If we can get past this hurdle, we'll be able to setup GF and get moving.
We are expecting enormous spikes in traffic in the coming days, and we desperately need a more stable solution like GravityForms/API. Please help move this along however possible.
We know that the address in this screenshot is NOT on the account.
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