We have had multiple donors unable to submit donations through our donation pages. While it still works for some (like us), others are still having issues. When the error occurs, the donation does not go through to C&P at all. We do not have an error message available from our donors to help troubleshoot, nor can we reproduce the error.
We think that the issue is related to having 2 available forms to be submitted on our donation pages - one being the donation form, the other being the subscription form at the bottom of the page. We also just recently updated our website with the help of a contracted web developer - which might have played a factor in our issue.
Below is an example of a donation page that is having the issue...
https://tidescanadagifts.secure.forc...3061000002PGby
Thanks,
Justin / Emily
We think that the issue is related to having 2 available forms to be submitted on our donation pages - one being the donation form, the other being the subscription form at the bottom of the page. We also just recently updated our website with the help of a contracted web developer - which might have played a factor in our issue.
Below is an example of a donation page that is having the issue...
https://tidescanadagifts.secure.forc...3061000002PGby
Thanks,
Justin / Emily
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