Announcement

Collapse
No announcement yet.

Gravity Forms Click & Pledge - IP address issue

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Gravity Forms Click & Pledge - IP address issue

    Apparently, when our gravity forms sends a response, it includes the IP address of the web server instead of the patron's IP address. These are being treated as multiple attempts to donate in one day, and getting blocked. Has anyone else experienced this, or have suggestions for how to fix? Thanks!

  • #2
    Good day @upower

    Would you please share a couple of order numbers so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you support! Here is an image showing many recent transcations that were declined stating "fraud" ...

      Comment


      • #4
        Would you please submit a support ticket at http://help.clickandpledge.com with FTP and Admin login details as well as the website URL so we can review your entire configuration? Include the link to this post in the ticket for reference.

        Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you for providing the requested details. One of our developers reviewed your instance and found that you have hosted your website in the proxy server and in this case, it might return the internal IP. Would you please check with your hosting provider?
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I spoke with hosting provider - they advised it's because we have a dedicated IP address with our SSL - and that server isn't proxy.

            I went into Gravity Form that Click and Pledge plugin is using, and added hidden field for User IP so it gets sent over ... would that work, or does it need to be mapped somehow? Or is there a setting I can change to have user IP get to you the right way?

            Comment


            • #7
              Good day @upower

              We have addressed the above issue in today's release. Please update to the latest version: https://forums.clickandpledge.com/fo...bility-release
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

              Working...
              X