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Transaction approved for $25.75 w/transaction ID assigned but actual charge was $0.53

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  • Transaction approved for $25.75 w/transaction ID assigned but actual charge was $0.53

    We had a form that submitted a charge for $25.75 to Click&Pledge. It shows it was approved for $25.75 in the Gravity Forms form entry:

    Status: Approved
    Date: 2019/05/02 at 1:01 pm
    Transaction Id: 0536cf53xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Amount: $25.75

    but the click and pledge receipt shows something completely different:

    Item: Donation Amount ($25)
    Price: $24.96
    Quantity: 1
    Total: $24.96

    Item: 3% of donation
    Price: $0.48
    Quantity: 1
    Total: $0.48
    Total Charge: $0.53

    So C&P is showing a $0.53 charge. I already submitted a support request Case #: 81464 that has the C&P receipt and screenshot of the Gravity Forms entry.

  • #2
    We reviewed the above transaction and found that it is a recurring transaction with the periodicity of 48 months which is the reason you see that amount:

    Click image for larger version

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ID:	45979
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Ah installment was active instead of subscription. Of course. Thank you

      Comment

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