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Credit Card field not processing payments

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  • Credit Card field not processing payments

    With the most recent update to the CnP Gravity Forms plugin (to 3.700.006), the credit card fields on our forms are no longer being processed by CnP. The form submits "successfully" (notifications sent, etc), but none of the credit card information is being captured and processed. No record of the payment appears under the CnP Connect/Terminal transactions.

    The form and field does work in Test Mode (I can see the transaction in CnP), but it does not work in Production Mode.

    I am running the latest CnP Gravity Forms plugin (3.700.006), latest main GF plugin (2.4.6.2) and latest version of WordPress (5.1.1).

    I tried reverting to an earlier version of CnP Gravity forms (3.700.005), but no luck.

  • #2
    Good day @nn4youth

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Good day @nn4youth

      We have received the details you shared through a support ticket. We just reviewed and found that the user you shared is restricted and we don't have access to review the admin settings.

      "Sorry, you are not allowed to access this page."

      Please give the admin privilege to that user so that we can review it.

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Apologies for the oversight. I've granted Administrator privileges to that user.

        Comment


        • #5
          We reviewed your instance and found NO issues with the Test Mode and in the Production Mode. We are able to successfully process the transactions in both modes.

          Here are the order numbers:

          Test Mode: 30257-1903250403340881111
          Production Mode: 30257-1903250837379813665

          Please share the values you are entering to process the transaction so that we can investigate further
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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