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Connecting Gravity Forms

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  • Connecting Gravity Forms

    I am trying to connect Gravity Forms to Click & Pledge. I set up the form based off the information here https://manual.clickandpledge.com/Gravity-Forms.html and I get an error when trying to submit the form using the credit card (test mode) "Error processing card transaction: AccountID cannot be empty. Please contact administrator". I did some more searching and found these instructions http://manual434.rssing.com/chan-693...9.html#item169 and when I try to set the Account Number (ID) and GUID under Click & Pledge -> Settings I get this error "Sorry but I cannot find the Account Number, GUID combination. Please verify and try again". When I used the same Account ID in Forms -> Settings -> Click & Pledge it connected fine.

    Also, when I added the eCheck pricing field to the form it did not show any form fields.

    The form I have set up is on this page https://naturalhigh.org/gform-test-page/

    I have already put in a support ticket (Case #: 69287) and they said to post here.

  • #2
    Good day @Natural High

    We reviewed your instance, it looks like you have forgotten to click the save changes button after selecting the AccountID in C&P Settings page, we saved it and its working fine now.

    Please check and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thank you for the help.

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