Can I disable Patron Payment Receipts in Connect?

[snesson Senior Member Find all posts View Profile Close snesson]

Is there a way to turn off Patron Payment Receipts in Connect? We have autoresponder receipts set up in C&P Settings in Salesforce to handle the various types of donations we get (by SKU). We don't want receipts sent from Connect. Is there a way to disable Connect receipts so that patron doesn't get 2 receipts?

As background - our website is using GF and WooCommerce (for different parts of the site). We're not using Connect payment forms, but we are passing the transactions to C&P, which is logging them in Salesforce. In our Connect campaign, we do not have a customized receipt defined. We have selected: Based on Receipt Settings.

In Connect settings, the Patron Payment Receipt Template is set to SYSTEM DEFAULT. If I change it to NONE - DO NOT SEND RECEIPT, a new "API Integration" section appears in Receipt Settings with Patron Payment Receipt set to SYSTEM DEFAULT. I don't seem to be able to change that one to NONE.

This was set up a while ago. I would like to transition to using Connect receipts, but I will need some time to figure out if I can make them SKU-dependent, so I need a way to disable the Connect receipts in the meantime.

Thanks!

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @snesson

Yes, Connect receipts cannot be disabled/off completely. In your case, you simply need to go to the respective Campaigns and use "Customized" instead of "Based on Receipt Settings" and set them to "NONE - DO NOT SEND RECEIPT".

Hope that helps.

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Please make sure that you have enabled the receipts for Patrons in 'Receipts Settings' otherwise the receipt will be sent for all transaction processed from 3rd party API Integration, e.g Salesforce, WooCommerce, etc.