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How to change billing address field to be after another address field?

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  • How to change billing address field to be after another address field?

    I have a form with 3 address fields in this order:

    1 tribute address (conditional logic will show tribute address if tribute checkbox is marked yes)
    1 billing address
    1 shipping address

    When the user puts in their credit card info, and the tribute address is hidden, the credit card validation will give an error "the address field needs more than 2 characters"

    I believe it is because the credit card field is always reading the address field from the tribute address.

    How can I make it read from the billing address field?

    Thank you!

  • #2
    Good day @jonnythelegend

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      I got an email that said:

      Hello Jonathan,

      Thank you for your email.

      For questions about gravity forms, we have been advised by our Developers to direct you to the Forum for advanced C&P Developer Support.

      Please follow the steps below to register in order to post your questions to the forum community.

      1) Please access http://forums.clickandpledge.com/

      2) Click on “Register” in the upper right corner of the page

      3) Pick a user name and password, confirm your password, and complete the Image Verification section, or CAPTCHA.

      4) You will be required to enter your Click & Pledge account number, which can be found in your Connect platform….. https://login.connect.clickandpledge.com
      (C&P Account # is at the top with your name and Organization name)

      5) Please read the C&P Support Forum rules before agreeing, and then click “Complete Registration.”

      Once this process is complete, you may log in with your credentials (username and password), and search for topics that relate to your issue. You may also comment on information already present if you are not able to find exactly what you are looking for.

      If you need further assistance you can reply to this email.

      If you need more detailed assistance or are in need of a quick/urgent response, you can join our daily Live Support on Mondays-Thursdays between 3:00-3:30 pm (ET). You can join by accessing this link:https://cnp.ooo/LiveSupport .

      If you would like to have personal training and/or Live one-on-one support..you can use our fee-based Premier Support option.
      For Premier Support pricing and information: http://clickandpledge.com/support/

      Thank you again and have a great rest of your day!

      Regards,

      Comment


      • #4
        There was another user who had almost the exact same issue in 2015:

        https://forums.clickandpledge.com/fo...address-fields

        I don't have a live form for you to view, but the issue is just relating to which address field the credit card field grabs from.

        If you could tell me how to get it to read from a specific address field without changing the order of the fields that would be nice.
        Last edited by jonnythelegend; 12-26-2017, 12:59 PM.

        Comment


        • #5
          Good day @jonnythelegend

          Please note that C&P address field is NOT mandatory to process CC but in case of entering any text, that field has validation i.e. should be more than 2 characters.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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