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  • Donation Page down

    Hi there,
    I created a ticket and went to the help session today, but Amanda asked me to post here. Our donation page is down and this is the email that I received from our website tech. Can you help please? We're down for end-of-year giving, which is huge for nonprofits...
    Thanks,
    Danielle


    From Jon:
    Ive been troubleshooting an error on the donations page of the site, and ultimately Ive temporarily removed that form. Were running the latest versions of Gravity Forms and the Gravity Forms Click and Pledge plugin, but we did recently upgrade the version of php on the site (from 5.6 to 7.1). This has the potential to cause problems, and of the 200-odd sites that we host, 5 have had issues. Our sites average 30-40 plugins on each site, and in each case, weve narrowed the issue happening to one specific plugin. So were seeing that about one of every 1,600 plugins that we have installed is having an issue with the new version of php (including, BTW, one plugin that I wrote on another site).


    I believe were seeing a compatibility issue between the Gravity Forms Click & Pledge add-on and php 7.1.

    The donations form is currently located here:
    https://parentingjourney.org/click-pledge-test-page/

    Id recommend that you give access to Click and Pledge and let them troubleshoot this error.

    As you can see, the page doesnt fully load. If I disable the Gravity Forms Click & Pledge add-on, making no other changes to the site, the page loads fully. One other note: there is a javascript error Im seeing on this page from our FAQ plugin; however, disabling that plugin resolves that error without affecting whether the form loads correctly in any way.

    I think that Click and Pledge will be able to replicate this issue on a clean install with Gravity forms and their add-on installed, if that site is running php 7.1 and using similar settings for the form that were using on our site.

    I dont see any specific error messages related to this on the site, nor in the php error log. Wish I could be more helpful!

  • #2
    Good day @dstehlik@parentingjourney.org

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good morning, I just submitted a ticket- I think I have all the info you need, please let me know if you need anything else.
      Regards,
      Danielle

      Comment


      • #4
        Good day @dstehlik@parentingjourney.org

        Thank you for the information. One of our developers reviewed your instance and fixed the issue.

        Please check and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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