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Gravity form > address field > zip/postal code not getting passed into CnP

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  • Gravity form > address field > zip/postal code not getting passed into CnP

    Hello,

    We have used Gravity Forms Click & Pledge plugin for CnP integration with our Wordpress instance.

    BillingInformation->BillingPostalCode is getting populated in Click and Pledge. This in turn is getting mapped successfully.


    The problem arises with the secondary Address field in gravity form. This is simply a concatenation of fields. GF passes as field name and field value as below.

    <CustomField> <FieldName>Memorial address</FieldName> <FieldValue>
    #5, suit b,Boston, MA, United States</FieldValue> </CustomField>

    Can some one guide how to get zip/postal code into CnP and how to debug issues related to CnP and gravity form

    Refferred following tutorial
    http://manual.clickandpledge.com/Gravity-Forms.html


    Form URL : https://devwww.outdoors.org/spring-trails-fund?campaign=7010n0000009uPQ
    Refer the attached screen shot Now this issue is blocker for us to launch application, need support ASAP Thanks in advance. Kiran Kurva.
    Attached Files

  • #2
    Good day @AMC Silvertech

    Please note that in GF we are considering the first one with lower field ID is billing information & remaining address fields posted as custom field.

    Regarding the postal code, we have identified the issue with posting the postal code and will be fixed in the next release which is hopefully due out tomorrow.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks for the quick support. Is there any CnP plugin filter/hook to modify fieldlabel/fieldvalue before submitting to CnP. The problem is If you see the attached screen shot, custom questions are getting with ":" characters and hidden field info also getting submitted into CnP. How can we debug and fix such kind of issues?

      Comment


      • #4
        Good day @AMC Silvertech

        Sorry we are not providing any hook or filter to change the code, it is all hard code.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          CnP.Support.AM Just checking in on the fix you mentioned above that would take care of pulling in the zip code with the answer on address fields getting pulled in as custom questions. Want to get the instance updated in SF when this is done. thanks!!

          Comment


          • #6
            Good day @AMC Silvertech

            We have released today: https://forums.clickandpledge.com/fo...9-gf-v2-2-5-11

            Please grant us access and share the OrgID so that we can proceed with upgrade of our apps in your Salesforce instance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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