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I'm helping the owners of www.u-power.org with an error they've been getting, and am hoping you can help!
The site uses Gravity Forms with the Click & Pledge plugin ... I've been told they're getting error 45045 ...
Attached is a photo of she sent ... then she described the issue as this:
I have looked through the plugin settings, and can't see anything that jumps out at me ... I tested it yesterday, and it seemed to work fine, and then they were able to collect more donations, but then it stopped working again yesterday afternoon.
Any advice you could provide would be greatly appreciated!
- Eric
The site uses Gravity Forms with the Click & Pledge plugin ... I've been told they're getting error 45045 ...
Attached is a photo of she sent ... then she described the issue as this:
The “errors highlighted below” is the entire credit card section.
At the bottom of the credit card section it says:
Error processing card transaction
Declined (general)
In troubleshooting, I tried entering:
- Specific credit card types (AMEX, Visa, MC) to see if it’s related to a particular card
- Using a different computer (to see if it’s my computer)
- Using a card that I know has accurate information and that I know will not decline
All plug-ins and the website are to up to date.
At the bottom of the credit card section it says:
Error processing card transaction
Declined (general)
In troubleshooting, I tried entering:
- Specific credit card types (AMEX, Visa, MC) to see if it’s related to a particular card
- Using a different computer (to see if it’s my computer)
- Using a card that I know has accurate information and that I know will not decline
All plug-ins and the website are to up to date.
I have looked through the plugin settings, and can't see anything that jumps out at me ... I tested it yesterday, and it seemed to work fine, and then they were able to collect more donations, but then it stopped working again yesterday afternoon.
Any advice you could provide would be greatly appreciated!
- Eric
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