Announcement

Collapse
No announcement yet.

Reducing number of receipts

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Good day @dstehlik@parentingjourney.org

    Would please share the version# you are at?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #17
      We are running version 2.100.003, would you like me to update to 2.100.007?

      Comment


      • #18
        Good day @dstehlik@parentingjourney.org

        Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

        Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #19
          Yes, I will do that, however what does FTP mean? I'll give them all the info that I can.
          Thanks
          Danielle

          Comment


          • #20
            Good day @dstehlik@parentingjourney.org

            FTP (File Transfer Protocol) is a standard network protocol used for the transfer of computer files between a client and server on a computer network. However, if you please provide at least website details through support ticket we will proceed to review it.

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #21
              Ok- So I posted the ticket last week and am just following up to see if you need any more information from me? I also responded to Patrick in the ticket. I will need to talk with our web developer about granting access, but I can take a picture of what our setup looks like if that makes sense for this project?

              Thanks
              Danielle

              Comment


              • #22
                Good day @dstehlik@parentingjourney.org

                We have created the free account with https://app.getflywheel.com/ as instructed in your support ticket and the user name is: clickandpledge

                Please give access to the above user so that we can review your instance.

                Looking forward to hearing back from you.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #23
                  Good afternoon,
                  I sent a response back on my report ticket, but I also want to mention here that our web developer gave you access to the site.

                  I look forward to hearing from you.
                  Regards,
                  Danielle

                  Comment


                  • #24
                    Good day @dstehlik@parentingjourney.org

                    Thank you for giving access but we also need your website admin login access to review your instance. We reviewed your ticket and didn't find the requested information.

                    Please provide the admin login details as well as the website URL so that we can proceed further.

                    Looking forward to hearing back from you.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #25
                      Good morning. I shared the website login this morning. I look forward to hearing your response!
                      Regards,
                      Danielle

                      Comment


                      • #26
                        Good day @dstehlik@parentingjourney.org

                        Would you please test and let us know which receipt you receive now?

                        We have unchecked the Send Receipt box from Click & Pledge under WooCommerce. The receipt from Website i.e. from WooCommerce will be fired.

                        Please check and let us know what you see.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #27
                          Hi there,
                          Yes, I tested it and I'm still receiving two receipts- a donation receipt and an inventory receipt.

                          -Danielle

                          Comment


                          • #28
                            Hi,
                            I should actually amend that statement- so my WORK email received two receipts. However, my personal email which I used to purchase the item didn't receive a receipt at all. I had previously gotten some complaints from customers that they received a donation receipt as well.

                            Comment


                            • #29
                              Good day @dstehlik@parentingjourney.org

                              We reviewed and found that you are at older version of our plugin in which we have issue with receipt sending. Though if you uncheck the send receipt box, it fires the receipt.

                              Our current version of WooCommerce plugin is compatible with the WooCommerce version#2.6.14 but NOT with the latest version of WooCommerce.

                              We are working on compatibility with latest version of WooCommerce and will release soon.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment


                              • #30
                                Hi there,
                                Ok, so I'm confused as to what I can do now to make sure things run as smoothly as they can until the update is released. Do I uncheck the send receipt box on Wordpress? Should I see if we can go back to version #2.6.14?

                                When is the expected release of the update that is compatible with WooCommerce?

                                Thank you.

                                Comment

                                Working...
                                X