I installed the Click & Pledge Gravity Forms plugin and now my whole site just shows a white screen. We are running PHP version 5.6.29, WP version 4.4.8. Without any configuration, I get the white screen across my whole site as soon as I activate the plugin. Please help! Thanks!
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Gravity Forms causing white screen
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Good day @seedsysdev
We have received the login details which you have shared in the Ticket#51469. We noticed that you have shared only FTP login details but we also required the site URL and login details so that we can review entire configuration.
Please let us know when you have submitted the ticket with site details.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
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Thank you for the reply. I just submitted the site details, so please let me know if there is anything else that you need.Comment
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Good day @seedsysdev
We have received the details and trying to find out the root cause of the issue. It seems that some other plugin conflicting with our plugin. To investigate we have to do some testing in your instance and for safety precaution, we would like to request you to take the backup of your site.
Please let us know once you have taken the backup so that we proceed to investigate further.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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Good day @seedsysdev
We reviewed your instance and narrowed down the issue to the Wordpress version you have installed. The version you are at having issues with our plugin. We highly recommend you to upgrade to latest version of Wordpress.
Please upgrade to latest wordpress and let us know if you find any issues.
Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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