Announcement

Collapse
No announcement yet.

Gravity Forms causing white screen

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Gravity Forms causing white screen

    I installed the Click & Pledge Gravity Forms plugin and now my whole site just shows a white screen. We are running PHP version 5.6.29, WP version 4.4.8. Without any configuration, I get the white screen across my whole site as soon as I activate the plugin. Please help! Thanks!

  • #2
    Good day @seedsysdev

    We have received the login details which you have shared in the Ticket#51469. We noticed that you have shared only FTP login details but we also required the site URL and login details so that we can review entire configuration.

    Please let us know when you have submitted the ticket with site details.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you for the reply. I just submitted the site details, so please let me know if there is anything else that you need.

      Comment


      • #4
        Good day @seedsysdev

        We have received the details and trying to find out the root cause of the issue. It seems that some other plugin conflicting with our plugin. To investigate we have to do some testing in your instance and for safety precaution, we would like to request you to take the backup of your site.

        Please let us know once you have taken the backup so that we proceed to investigate further.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Backups have been complete. Please proceed with testing. Thank you!

          Comment


          • #6
            Good day @seedsysdev

            We reviewed your instance and narrowed down the issue to the Wordpress version you have installed. The version you are at having issues with our plugin. We highly recommend you to upgrade to latest version of Wordpress.

            Please upgrade to latest wordpress and let us know if you find any issues.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Yep, that did it! Thank you very much!

              Comment

              Working...
              X