Announcement

Collapse
No announcement yet.

Gravity Forms using Click & Pledge plugin goes to white screen

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Gravity Forms using Click & Pledge plugin goes to white screen

    I am having a problem with Gravity Forms; which is that I can't seem to be able to edit fields. I can add fields to the form and I can delete them. However, I do not see the advanced tab on any of the fields. Can you let me know what I need to do to fix that?

  • #2
    Good day @[email protected]

    As this post was not related to the thread it was originally posted, I moved it to a new thread. It is best if you create new thread for new questions. Please do that in the future to help with indexing questions.

    However, please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      The issue has been resolved. The version of PHP on our website needed to be updated.

      Comment


      • #4
        Good day @[email protected]

        We see that you have shared the login credentials of your instance by referring to this forum thread. The issue has been addressed in the last update. Please update our plugin to latest version and check.

        https://wordpress.org/plugins/gravit...dge/changelog/
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X