Error with transaction

[KevinDillon]

Hi,

I'm getting the following error with a order form page I created (multiple products listed, each with their own SKU):

Error processing card transaction:
The element 'OrderItem' in namespace 'urn:APISchema.xsd' has invalid child element 'SKU' in namespace 'urn:APISchema.xsd'. List of possible elements expected: 'CouponCode, CustomParameters, Campaign, CustomFieldList, CampaignList' in namespace 'urn:APISchema.xsd'.

How can I fix this?

Thanks,

Kevin

[CnP.Support.AM]

Good day @KevinDillon,

Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

Thanks,

[KevinDillon]

Hi,

A couple questions:

1. Can I also submit the ticket by email [email protected]?
   1. That's how I've been doing it in the past to make sure I get email notifications (the client's CnP account does not send emails to my address)
2. Can you confirm that the support ticket is private, so that no others will be able to access login credentials?
3. What do you mean by FTP?
   1. I don't believe there are any FTP details for the donation page

Thanks,

Kevin

[KevinDillon]

Hi,

Support ticket has been created, number is 46501.

Thanks,

Kevin

[CnP.Support.AM]

Good day @KevinDillon,

Thanks for the info. One of developers reviewed your instance and found that you have assigned the 2 SKU's to a Product ID 6 (which is not recommend) in your instance which causing the above error. Please remove one of the SKU's and check.

Please check and let us know if we can be of any further assistance.

Thanks,

[KevinDillon]

Ah whoops, I completely overlooked that. Thanks for finding that! The order form looks to be working well now