Gravity Forms Click & Pledge plugin causes white screen after submitting form

[[email protected]]

Hello,

I have a form that utilizes Click & Pledge payment gateway here: https://lifelineofohio.org/2016-orga...collaborative/

When I test the form and click submit it refreshes to a white screen instead of a confirmation page. When I deactivate the plugin, the form submits and the confirmation page comes up as it should. Also the form is not submitting or coming through as a submission in the backend of Gravity Forms, but again when I deactivate the plugin the form does come through as an entry.

Running the latest version of WordPress (4.5.3), Gravity Forms (2.0.5) and the C&P plugin (3.100.000).

Do you know what is causing the issue? There is nothing in the console or code for the white page, either.

[CnP.Support.AM]

Good day @[email protected],

Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

Looking forward to hearing back from you.

Thanks,

[[email protected]]

I've sent in my ticket.

[CnP.Support.AM]

Good day @[email protected],

Thanks for the info. We will review your instance and will back to you shortly.

Thanks,

[[email protected]]

Hello,

I still haven't heard anything about this. This project is time sensitive, and I would greatly appreciate some kind of status update if there is one available.

[CnP.Support.AM]

Good day @[email protected],

Sorry but the person that is best suited and reviewing your case is out till Monday. I will update this by Tuesday.

Sorry for the delay.

Thanks,

[CnP.Support.AM]

Good day @[email protected],

One of our developer is working on your case and will update you shortly.

Thanks,

[[email protected]]

Awesome. Thank you so much!

[CnP.Support]

Good day [email protected]

We have tested this at great length and have finally narrowed the case to the server. Please see the error messages we see:

Ref: https://lifelineofohio.org/Testpayment.php

Fatal error: Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://paas.cloud.clickandpledge.com/paymentservice.svc?wsdl' : failed to load external entity "https://paas.cloud.clickandpledge.co...rvice.svc?wsdl" in /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php:7 Stack trace: #0 /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php(7): SoapClient->SoapClient('https://paas.cl...') #1 {main} thrown in /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php on line7

The error is not related to our app but related to the SOAP service at the server. Do you have a contact at your hosting company that you can share the error with?

We cannot possibly fix this issue as it is a server setting and requires higher level access to the platform.

Hope this helps.

[[email protected]]

Thank you for looking into this!