Announcement

Collapse
No announcement yet.

Gravity Forms Click & Pledge plugin causes white screen after submitting form

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Gravity Forms Click & Pledge plugin causes white screen after submitting form

    Hello,

    I have a form that utilizes Click & Pledge payment gateway here: https://lifelineofohio.org/2016-orga...collaborative/

    When I test the form and click submit it refreshes to a white screen instead of a confirmation page. When I deactivate the plugin, the form submits and the confirmation page comes up as it should. Also the form is not submitting or coming through as a submission in the backend of Gravity Forms, but again when I deactivate the plugin the form does come through as an entry.

    Running the latest version of WordPress (4.5.3), Gravity Forms (2.0.5) and the C&P plugin (3.100.000).

    Do you know what is causing the issue? There is nothing in the console or code for the white page, either.

  • #2
    Good day @[email protected],

    Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Looking forward to hearing back from you.

    Thanks,
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I've sent in my ticket.

      Comment


      • #4
        Good day @[email protected],

        Thanks for the info. We will review your instance and will back to you shortly.

        Thanks,
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello,

          I still haven't heard anything about this. This project is time sensitive, and I would greatly appreciate some kind of status update if there is one available.

          Comment


          • #6
            Good day @[email protected],

            Sorry but the person that is best suited and reviewing your case is out till Monday. I will update this by Tuesday.

            Sorry for the delay.

            Thanks,
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Good day @[email protected],

              One of our developer is working on your case and will update you shortly.

              Thanks,
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Awesome. Thank you so much!

                Comment


                • #9
                  Good day [email protected]

                  We have tested this at great length and have finally narrowed the case to the server. Please see the error messages we see:

                  Ref: https://lifelineofohio.org/Testpayment.php

                  Fatal error: Uncaught SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://paas.cloud.clickandpledge.com/paymentservice.svc?wsdl' : failed to load external entity "https://paas.cloud.clickandpledge.co...rvice.svc?wsdl" in /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php:7 Stack trace: #0 /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php(7): SoapClient->SoapClient('https://paas.cl...') #1 {main} thrown in /data/29/3/22/16/3185505/user/3558003/htdocs/Testpayment.php on line7

                  The error is not related to our app but related to the SOAP service at the server. Do you have a contact at your hosting company that you can share the error with?

                  We cannot possibly fix this issue as it is a server setting and requires higher level access to the platform.

                  Hope this helps.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    Thank you for looking into this!

                    Comment

                    Working...
                    X