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Permissions Issue with Gravity Forms going to C&P and Salesforce

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  • Permissions Issue with Gravity Forms going to C&P and Salesforce

    Permissions issues between Gravity Forms, C&P and Salesforce.

  • #2
    Good day!

    Please grant us login access so we can review your instance and determine the root cause. Please also confirm if the error message is the one posted in this thread? http://forums.clickandpledge.com/for...e-time-options

    Please choose one of these threads, if they are the same, to continue the discussion.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hi Support. Yes, the error message is the one from the other thread. I just granted you login access as Sys Admin at the Org: 00DA0000000BtjC Thank you!

      Comment


      • #4
        Good day!

        We reposted the data and it all worked. We also enabled the Maintenance since the self-healing feature will fix these issues.

        We also deleted all the legacy tabs that were there from previous versions.

        If you see other errors please let us know.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello C&P Support,

          We received error messages this morning for transactions that were submitted several years ago. I'm concerned that by enabling the Maintenance feature, transactions were pushed through from a long time ago. We also had a donor report that they randomly received a thank you email. Can you confirm whether enabling Maintenance would have caused this problem? Here's an example transaction that was pushed through today: https://na18.salesforce.com/a0j12000001GbTo

          Comment


          • #6
            Good day!

            Maintenance has reviewed all error cases and reposted and fixed the issues. Unfortunately that means if an Autoresponder was set to go it has gone out.

            This can only happen if when the error had occurred it was not fixed but manually handled. The C&P Data in the system showing error triggers the self-healing and that resolves all issues.

            Sorry if that has caused inconvenience. It is the self-healing doing its job and it was enabled to resolve 100+ errors you had with validation rules that were fixed.

            If there is anything we can do to help let us know.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              This is a problem for us because things have happened out of our control. How can we see a list of all the transactions that were fixed by maintenance recently? It sounds like we need to review this list and possibly refund or contact donors accordingly.

              Comment


              • #8
                Oh No!

                The transaction did NOT post to the gateway. It just is in Salesforce.

                The Autoresponder has fired since the transaction posted in Salesforce to fix the issue. There are NO double charge. Nothing has charged.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  That's a relief that no charges were made in the gateway. We'll handle any confusing autoresponder emails with donors for the 49 donations that went through this morning.

                  Comment


                  • #10
                    One last question - how can I see a list of all the transactions that had errors when getting pushed to Salesforce?

                    Comment


                    • #11
                      Good day!

                      You may add a field to C&P Data view (column) and show the previous message. There are 2 messages with each posted data. The "Message" and the "Previous Message".

                      If all works fine the "Message" will show success. If the previous state was error the "Previous Message" shows the error message.

                      hope that helps.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Thank you.

                        Comment


                        • #13
                          Katie,

                          This issue was also discussed in the HUB and I will post it here for reference.

                          In the instance we still see issues but they are related to the NPSP 2.x installation. The issue has been fixed by Salesforce.org in NPSP 3.x. Please see:

                          Click image for larger version

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                          The error has to do with how NPSP 2.x handles the rollup.

                          If you still encounter any issues after upgrading to NPSP 3.x please let us know.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            Thanks for the extra info.

                            Comment

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