Announcement

Collapse
No announcement yet.

Donations are not being processed after making some updates to the Gravity form.

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Donations are not being processed after making some updates to the Gravity form.

    Hello,
    This concerns http://826nyc.org/donate-us

    I made some updates to fields in the form, and suddenly the form is throwing errors. Namely in the credit card field, once a user hits submit after filling out the form correctly, they get an error saying to fill out the first and last name, even if they have done that. I tried making a duplicate of the form and using that instead. It seemed to work momentarily, but has since broken and transactions are not being processed and aren't showing up in Click&Pledge. Any guidance on how to fix this?

    Joshua

  • CnP.Support
    replied
    Good day!

    Please submit a help ticket at http://help.clickandpledge.com with your login and ftp access to your instance. Include the link to this post in the ticket for reference. We need to review your installation & settings.

    Your account is OK as the recurring transactions are being processed. I am referring to account # 28295

    The last transaction outside recurring was on 2/25/2016.

    Based on what you are describing something is not set right in the Gravity Form and it is best if we review your settings, installation, and all else.

    Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    Leave a comment:

Working...
X