Announcement

Collapse
No announcement yet.

Error message when submitting a form with a total of $0

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Error message when submitting a form with a total of $0

    Hi, I just created a registration form for an event. Some registrants must pay to register, while for others registration is free. The problem I'm having is that an error message comes up when the total is zero and no credit card information has been entered. The error is, "There was a problem with your submission. Errors have been highlighted below."

    The Credit Card form field is causing the error.

    I've checked to make sure that the "Required" box is not checked in the Credit Card form field properties section.

    Also, I have conditional logic set up that hides the Credit Card form field when the total is zero.

    I also tried adding conditional logic that hides the Total form field when the total is zero.

    Can you help? Thanks!

  • #2
    Good day!

    In GravityForm we don't currently support free processing (total = 0). Each post to the API requires a payment type and an amount and hiding those nodes will remove those posts & as such the API will return error.

    Please let me know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X