Donation goes to wrong C&P account

kperalta

Junior Member

Join Date: Jan 2016

Posts: 3
Share

Tweet
#1

Donation goes to wrong C&P account

03-02-2016, 01:15 PM

We've been using Gravity Forms with Click & Pledge API to collect donations and some of them are being directed to the wrong accounts. For example, the transaction associated with the attached receipt was supposed to go to our Washington, DC account, but it went into our Houston account. The "Select a chapter" field is meant to direct the donation to a specific account, with ChaptGift-WDC indicating Washington, DC. The value for Houston is ChaptGift-IAH.

Any thoughts as to what would cause this?
Tags: None
kperalta

Junior Member

Join Date: Jan 2016

Posts: 3
Share

Tweet
#2

03-02-2016, 11:18 AM

We've been using Gravity Forms with Click & Pledge API to collect donations and some of them are being directed to the wrong accounts. For example, the transaction associated with the attached receipt was supposed to go to our Washington, DC account, but it went into our Houston account. The "Select a chapter" field is meant to direct the donation to a specific account, with ChaptGift-WDC indicating Washington, DC. The value for Houston is ChaptGift-IAH.

Any thoughts as to what would cause this?
Comment

Announcement