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New Issue: Honor Address Overwriting Billing Address in Connect.ClickandPledge.com

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  • New Issue: Honor Address Overwriting Billing Address in Connect.ClickandPledge.com

    Hi There,

    Had an issue that I could really use some help resolving. We just received a donation that included an in Honor of Address. I've confirmed on our Gravity Form that the information came through correctly, however when I look at my Connect Site the address I see is the Honoree Address instead of the proper Billing Address.

    Can anyone assist me with troubleshooting or fixing this issue?

    Thank you!

    David Millar

  • #2
    Good day!

    Per office hour discussion we determined that you were posting the Honor of address as billing address and the data was being processed as expected. Please note that GravityForm's API integration posts the address as billing address and only one address posts to the API so the issue is related to how you are posting the data.

    We asked that you submit your login information to the help desk at http://help.clickandpledge.com so our developers can review your instance and configuration.

    Please let us know if we can be of more help.
    Regards,
    Click & Pledge Support Department

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