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Suppress C&P standard receipt?

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  • CnP.Support
    replied
    Good day!

    Just to add more info to this thread. Here is where the setting may be changed in GF.

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  • jvigran
    replied
    It does! Thank you

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  • CnP.Support
    replied
    Good day!

    This setting is in the app itself and it takes priority over what is set in the portal. In the GravityForm there is a setting for sending receipt to the patron.

    The organization always gets a copy of the receipt but the donor's receipt is sent based on the setting in the application. The portal setting works with all checkout pages and C&P forms. Other external third party apps have their own custom settings in the Send Receipt section.

    Hope that answers your question.

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  • jvigran
    started a topic Suppress C&P standard receipt?

    Suppress C&P standard receipt?

    We have the portal set for no receipts -- "Do not send receipts" = YES but the donor is still getting them. Our donations are being processed through gravity forms. Is that possibly what's creating this problem?
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