Suppress C&P standard receipt?

[jvigran]

We have the portal set for no receipts -- "Do not send receipts" = YES but the donor is still getting them. Our donations are being processed through gravity forms. Is that possibly what's creating this problem?

[CnP.Support]

Good day!

This setting is in the app itself and it takes priority over what is set in the portal. In the GravityForm there is a setting for sending receipt to the patron.

The organization always gets a copy of the receipt but the donor's receipt is sent based on the setting in the application. The portal setting works with all checkout pages and C&P forms. Other external third party apps have their own custom settings in the Send Receipt section.

Hope that answers your question.

[jvigran]

It does! Thank you

[CnP.Support]

Good day!

Just to add more info to this thread. Here is where the setting may be changed in GF.