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Suppress C&P standard receipt?

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  • Suppress C&P standard receipt?

    We have the portal set for no receipts -- "Do not send receipts" = YES but the donor is still getting them. Our donations are being processed through gravity forms. Is that possibly what's creating this problem?

  • #2
    Good day!

    This setting is in the app itself and it takes priority over what is set in the portal. In the GravityForm there is a setting for sending receipt to the patron.

    The organization always gets a copy of the receipt but the donor's receipt is sent based on the setting in the application. The portal setting works with all checkout pages and C&P forms. Other external third party apps have their own custom settings in the Send Receipt section.

    Hope that answers your question.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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    • #3
      It does! Thank you

      Comment


      • #4
        Good day!

        Just to add more info to this thread. Here is where the setting may be changed in GF.

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment

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