We have the portal set for no receipts -- "Do not send receipts" = YES but the donor is still getting them. Our donations are being processed through gravity forms. Is that possibly what's creating this problem?
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Good day!
This setting is in the app itself and it takes priority over what is set in the portal. In the GravityForm there is a setting for sending receipt to the patron.
The organization always gets a copy of the receipt but the donor's receipt is sent based on the setting in the application. The portal setting works with all checkout pages and C&P forms. Other external third party apps have their own custom settings in the Send Receipt section.
Hope that answers your question.Regards,
Click & Pledge Support Department
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Good day!
Just to add more info to this thread. Here is where the setting may be changed in GF.
Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC
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