Announcement

Collapse
No announcement yet.

Questions and Issues with the Plugin

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CnP.Support
    replied
    Good day!

    Please submit a Support Ticket including the following details:

    Admin:
    Site URL:
    User Name:
    Password:


    FTP:
    Host:
    User Name:
    Password:

    One of our developer will review your account and get back to you.

    Leave a comment:


  • cindy
    replied
    Hi,
    I've found that in the most recent version of Gravity forms (Version 1.8.18), Click & Pledge is no longer in the Forms menu and it's impossible to assign a form for processing. Click and Pledge is still in the Settings menu, but it does not appear in the main forms menu where the documentation says to go and assign a form for processing.
    I tested on another site that did not have Gravity Forms updated (still running Version 1.8.17) and Click & Pledge is appearing where it should.
    Is there a fix for this so we can use the plugin?

    Leave a comment:


  • wiredimpact
    replied
    Thank you. We may use our account for things other than donations through the website, so for right now we plan to leave it open. We appreciate the help throughout.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please submit a ticket to http://help.clickandpledge.com and request account closure. We will contact the gateway and close your account but the request has to come through the help desk from the admin posted for the account.

    Let us know if we can be of any further assistance.

    Leave a comment:


  • wiredimpact
    replied
    Thank you. Because those changes and any future updates to Gravity Forms will break the tool we've decided to use a different payment processor.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have just updated the 'js.php' for not to add more than one 'recurring' or 'echeck' fields to the same form.

    We have added following lines in 'js.php' in the function 'AddCaptchaField'

    case "gfcnprecurring" :
    if(GetFieldsByType(["gfcnprecurring"]).length > 0){
    alert("<?php _e("Only one recurring field can be added to the form", "gravityforms") ?>");
    return false;
    }
    break;
    case "gfcnpecheck" :
    if(GetFieldsByType(["gfcnpecheck"]).length > 0){
    alert("<?php _e("Only one eCheck field can be added to the form", "gravityforms") ?>");
    return false;
    }
    break;

    Note: These lines you can add to your original 'js.php' file instead of replacing with the provided with github code

    We have replaced the following line in 'gravityforms-cnp/class.GFCnpPayment.php'

    if (strlen($formData->productdetails) === 0)

    with

    if ( !is_array( $formData->productdetails ) && strlen( $formData->productdetails ) === 0 )

    Leave a comment:


  • wiredimpact
    replied
    I just upgraded to the newest version of Gravity Forms and the Click & Pledge plugin caused an error that wouldn't even let me load the admin pages. Can you please tell me what changes you made to our website's code?

    Thank you.

    Jonathan

    Leave a comment:


  • wiredimpact
    replied
    Thanks for fixing the front-end warning. Can you please tell me what coding changes you did to make this happen?

    For fixing the button issues, do you need us to provide you an account? If so, should we submit another ticket at http://help.clickandpledge.com/?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have fixed the issue in the front-end.

    To review why the recurring is not being added we need access to your account.

    We have tested this and it works in our local instance without any issues so it has to be a setting that is missed.

    Not sure how we can help without access to your account.

    Leave a comment:


  • wiredimpact
    replied
    We are not testing it locally, but instead are testing it at the URL provided in the support request. To replicate the issue with the recurring field all I did was:

    1) Create a new gravity form.
    2) Click the "Recurring" button to add it to the form. At this point the js error is thrown and the field isn't added.

    To see the PHP warning we're receiving simply go to the URL we provided plus "get-involved/donate/" and submit the form. The error will show up at the top of the screen.

    I also don't seen any notes about the js.php file. Are you planning on addressing that in Github?

    Thanks.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have tested this with our installation and don't find any issues.

    The reason we need the admin info is to simply make sure there are no other JS conflicts.

    The test shows no issues so we are wondering if the issue is local.

    Leave a comment:


  • wiredimpact
    replied
    I just sent over the FTP information via a support ticket. It makes us very concerned to provide FTP access to the site. Can you please tell us of any changes you make to the code or the website's database? We need to make sure that nothing else is broken. This is one of the programmers who built the website so don't hesitate to talk more technically about what you're doing.

    Also, we had a note in the Github issues about the js.php file. Are you planning to address that within Github?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We received the posts you have posted on GitHub.

    Please submit the FTP information to the instance to our http://help.clickandpledge.com and we will login and fix the issue.

    If there is a bug we will resolve it but at this time we believe the issue may be with installation.

    Please post here and let us know when you have submitted the FTP info.

    Leave a comment:


  • wiredimpact
    started a topic Questions and Issues with the Plugin

    Questions and Issues with the Plugin

    We're working to integrate your plugin with Gravity Forms for a client website and have some questions and have run into some issues. I've posted everything in the issues at Github at https://github.com/ClickandPledge/Wo...tyForms/issues, but let me know if you'd like me to create duplicate threads here.

    Thanks a lot for the help.

    Jonathan
Working...
X