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  • Error Processing Donation After Setting Up According to Manual

    I've set up my donation page according to the Manual and plugin instructions, but I am still receiving an error message when trying to process a donation. I'll appreciate your help identifying where the bug is and how I can correct it: https:/beaconofhope.org/donate

    Thank you!

  • #2
    Good day!

    What error are you getting? Do you have the details of the error message?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      This is the message I'm getting:

      "Error processing card transaction:
      Declined (general)"

      Screenshot also attached.

      Comment


      • #4
        Good day!

        "Declined (general)" is the message from the gateway. The card is being declined.

        We reviewed your records and based on what you have posted we see that you are in TEST mode but are using a "real" credit card. Real cards will decline in TEST mode.

        Are you test mode?

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you very much for the quick follow-up! That is a very minor but important detail and you were absolutely right. We went into Production mode and are successfully processing.

          Question: what is the best way to manage, on the form, how the Donation Name displays in Saleforce?

          Comment


          • #6
            Good day!

            You may easily customize the "Opportunity Name" as defined in the C&P Settings:

            Click image for larger version

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            The opportunity naming convention may be set for each type of SKU. If you don't wish to use customization based on type of payment (SKU) then simply use "Any or Blank SKU" which covers all transactions and items.

            I hope this helps.

            As a favor please do not discuss new topics in the same thread. If you have a different question please start a new thread. This helps with visitors looking for answers. Your thread started with one issue and this question is a totally different topic.

            Let us know if we can be of more help.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you very much for this answer! Very helpful. My apologies for not starting a new thread and will keep that in mind in the future.

              Comment

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