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Validation Error with Click and Pledge Plugin

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  • Validation Error with Click and Pledge Plugin

    We are all of a sudden getting Validation Error displayed when trying to submit our form through Click and Pledge. If I remove the connection to Click and Pledge, I get to the confirmation page, but with the Click and Pledge Plugin activated on this form. I get the Gravity Form "There is an error with your submission..." message.

    The form is here in test mode: https://northolympiclandtrust.org/donate-test/

  • #2
    Good day @PattyOK,

    Please see the manual: http://manual.clickandpledge.com/Gravity-Forms.html

    The section titled: "Label for Payment method when Payment methods are set to Conditional Logic"

    The labels listed are strict labels as they are used by us to determine the request. These texts are hard coded. The only allowed labels are:
    1. Payment Method
    2. Select Payment Type
    3. Select Payment Method
    You have changed the text to another text as shown below:

    Click image for larger version

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    Please follow the instructions are described in the manual and the issue will be resolved.

    If you need help with fixing this please provide us with detailed login to your account and we will review & fix it as needed. Do not send sensitive information via the forum - if you wish to send the login info please submit a support ticket to http://help.clickandpledge.com referencing this post and our team will fix it for you.

    Please let us know if we can be of more assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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