SKUs for Other Donation Amount

[DavidMillar]

Hello just hoping to look for some guidance here. To assign the Other Amount as a donation with a specific SKU, does the following logic work?

{SKU}{FIELDID=24}
- I expect that this means that all donations with a non-blank answer in Field 24 will be assigned the SKU defined

Or do I have to do something like
{SKU}{FIELDID=24}{OPTION=>0}
- Would this successfully only apply this if the donation was something other than 0?

Right now, the other amount is getting posted to our Salesforce Account, but it's not correctly posting the value to the correct campaign.

Thank you!

[CnP.Support]

Good day!

For applying SKU for any product or donation /other amount

{SKU}{FIELDID=**}

for example if product filed is 24 then the sku format is {SKU}{FIELDID=24}

hope that answers your question.

[DavidMillar]

Sorry I do need a little bit more clarification.

We only need this to trigger if someone has entered in an amount within this field. Will the SKU above work in this situation or do we need to add in an option determination?

If FIELDID=24 is empty, will it automatically assign that SKU?

Thanks!

David

[CnP.Support]

Good day @DavidMillar,

Here is your form:



The way you have it set up. The following applies:

• The SKU for all fields are set to: DON
• The SKU's are NOT set up correctly - you have the following:

We fixed it for you and the correct setting is: - note that you do not need to set up individual SKU for each item. The entire donation item may have only one SKU.



The above is now the correct way of using this feature. We have fixed it for you so please test it and let us know if that works the way you want.

[DavidMillar]

You really should have asked before doing something like that. We had all of the individual pieces broken out individually so that in the future, we could classify them into specific campaigns based on level if needed.

All I need is an answer to if having no value in Field 24, will still force it to gain that specific SKU. Or if we have assigned a different SKU to a different value which they have selected, if that will be the SKU that comes through.

[CnP.Support]

Good day @DavidMiller,

What you had would not have worked. A group of radio buttons send only one value and only one SKU may be set up for the entire radio button family. The OTHER field is a different case since it is a conditional logic if a radio button has been selected. Once the OTHER field is selected the conditional logic opens a new text box and that allows for a different SKU. The regular radio button options can only have one SKU.

If a field has NO value (NULL) then that item will not post so it will not have any SKU.

Please note that ONLY ONE SKU may be assigned to the radio button family.

Hope that answers your question.

[DavidMillar]

Thanks for the advice! I originally set it up that way per Example 2 here http://manual.clickandpledge.com/Gravity-Forms.html