Recurring donation - OTHER amount

[jabraha7]

Donation form is not recognizing the OTHER amount as a valid field for a recurring donation. It is giving us a message that value must be >0 for a recurring gift. Any thoughts on how to fix this?

[CnP.Support]

Good day!

We have tested this and have not been able to duplicate the issue.

Is it possible for us to login to your account and review your form? Please visit http://help.clickandpledge.com and create a ticket with the following information:

• Reference to this post in the form with the link to the thread
• Login information to your account in WordPress so we can review the GravityForm

Once we have the information we will login and test your instance.

Please let us know when the requested information has been submitted.

[jabraha7]

Is it possible for us to login to your account and review your form? Please visit http://help.clickandpledge.com and create a ticket with the following information:

• Reference to this post in the form with the link to the thread
• Login information to your account in WordPress so we can review the GravityForm

Once we have the information we will login and test your instance.

We have submitted a ticket with WP credentials.

In the meantime, you can also see the front-end form on this page: https://www.foodbanking.org/donate

Thank you.

[CnP.Support]

Good day!

Is this form in test mode or is it in production?

[jabraha7]

Is this form in test mode or is it in production?

Form is currently in test form in the Gravity Forms settings.

[CnP.Support]

Good day!

We resolved the issue in your instance by adding the "Total" field. We understand this is a bit tricky and will have an update tomorrow to by-pass the GravityForm requirement in case the Total field is missing.

For now it should work in your instance as long as you do not remove the total.

Please test it and let us know how it works.

[jabraha7]

Good day!

We resolved the issue in your instance by adding the "Total" field. We understand this is a bit tricky and will have an update tomorrow to by-pass the GravityForm requirement in case the Total field is missing.

For now it should work in your instance as long as you do not remove the total.

Please test it and let us know how it works.

What is the status of your by-pass update? We are using a form without the recurring enabled until you have this fixed. Thank you.

[CnP.Support]

Good day @Jabraha7,

About an hour ago the final release was pushed to WordPress and should be available now.

This resolves the by-pass issue.

Please let us know if this resolves your issue.

[jabraha7]

Good day @Jabraha7,

About an hour ago the final release was pushed to WordPress and should be available now.

This resolves the by-pass issue.

Please let us know if this resolves your issue.

If we remove the 'Total' field and try to submit a recurring donation using the 'Other' field, we still get the same error message as before.

However, with the 'Total' field on the form, the same scenario processes without an issue.

We thought the update was supposed to fix the by-pass issue so the 'Total' field was not necessary. That does not appear to be the case still.

[CnP.Support]

@Jabraha7,

It seems like some files were not updated correctly. We resolved it in your instance and are testing the installer to make sure it does not happen to others.

Please test it and let us know if it is working for you.

[jabraha7]

We are now running into an issue that the Other field is creating a $0 line item that is causing duplicate opportunities to be created in Salesforce. This is similar issue as previously discussed in the forums (says it is resolved) but obviously we are still having problems: http://forums.clickandpledge.com/for...ion-form/page2

You ran a test this morning on our instance and you will see from the email receipt you received that there is a $0 line item and a $1 line item.

[CnP.Support]

Good day!

The problem is GravityForm processes $0 items as shown below- this is the GF admin:




We have to come up with a trick to force GF not to post $0 items. An idea is being tested and if successful will be in the next update due out by the end of the month. The idea is to set a reserved word such as {SkipIF0) - Skip if 0 in brackets, in the VALUE field of any item, e.g. OTHER. The processor can check the value label and if the skip command is found then it will not post the item if its price is $0. In other words we ignore what Gravity Form is posting to the engine for processing. Please note that a $0 item is a legitimate item for free items, e.g. free event.

The biggest challenge with third party integration and our customer's expectation is changing the native behavior of another app. Our app simply processes what is posted to it by the GF integration engine. Some of these tricks we have to implement changes native behavior and may have other cascading effects.

We will post the release in the news section.

Let us know if we can be of any further assistance.

[jabraha7]

Any update on when this update will be released?

[CnP.Support]

Good day!

The feature is under testing and may be released next week.

[DavidMillar]

Great news!