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  • 2.100.004 broken

    What's going on with version 2.100.004? I tried to update via Wordpress installation and manually uploading the plugin, but neither is recognized. Thanks.

  • #2
    Good day!

    Sorry for the trouble you are having. Please submit a support ticket at http://help.clickandpledge.com with information about your account so we can login and review your instance.

    We need complete access as admin so one of our developers can install it.

    Once we have access we will let you know. Please do NOT post that information in this public forum. The information should be sent to our support desk. Please reference this forum post by providing the link.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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    • #3
      Good day!

      Sorry for the late reply- the problem you are facing is due to a problem we have ran into while publishing the plugin with WordPress.org.

      Our team is working with WordPress to resolve the issue. We apologize for the inconvenience. Earlier this month we started migrating all WordPress apps to the WordPress.org site and a conflict has generated error that we are actively working on.

      I will update this thread when an update is available. Our estimate is July 6.
      Regards,
      Click & Pledge Support Department

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

      Comment


      • #4
        Good day!

        We have resolved the issue but cannot install it in your instance since we don't have FTP access tp install in your instance.

        Please email us the FTP information (create support ticket at http://help.clickandpledge.com) for your account so we can install the app. The Wordpress.org hierarchy has changed our code and we are working to resolve it at WordPress.org. The GitHub version works without any issues.

        Once we have FTP access we can install it for you. Just let us know if we can be of any help.
        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment


        • #5
          Good day!

          We have resolved the issue with WordPress.org so the native installation should work now.

          We have also installed the latest release in your instance and you should be able to use Gravity Forms with our implementation.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

          Comment

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