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Fatal error: SOAP-ERROR: Parsing WSDL

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  • #16
    Good day @meconnect

    One of our developers reviewed your instance and fixed the issue. Please check now and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #17
      Hello @CnP.Support.AM

      I just ran through the check out process and on clicking review order, I am still getting this error message on our end:

      Fatal error: SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://paas.cloud.clickandpledge.com/paymentservice.svc?wsdl' : failed to load external entity "https://paas.cloud.clickandpledge.com/paymentservice.svc?wsdl" in .../sites/all/modules/commerce_cnp/commerce_cnp.module on line 2041

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      • #18
        Good day @meconnect

        We reviewed and successfully processed transaction:

        Click image for larger version

Name:	Transaction.jpg
Views:	1
Size:	136.2 KB
ID:	29391


        Please check now and let us know if find any issues
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #19
          Hello @CnP.Support.AM

          The message is still appearing on my end and the transaction does not process. I am using the test cc number (4111111111111111) to run the transaction. Let me know if that is correct.

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          • #20
            Good day @meconnect

            That test CC details are correct and we found NO issues at our end. However, our experience shows that, for some versions of php, the SoapClient does not send http user agent information​​​. It would be great if you please contact your Server Administrator about that error.


            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #21
              Hello @CnP.Support.AM

              I will get in touch with our server admins. We are using PHP 5.6 on our server. Do you have a recommendation on what PHP version may work best with the CnP module?

              I'm still confused on how you were able to process a transaction successfully, while I continue to get the error. If there is an issue server side, we should both be getting the error, no? Would you be able to guide me through on how you got it to work on your end?

              Thanks for continued support on this!

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              • #22
                Good day @meconnect

                We have reinstalled our plugin in your instance and did couple of test transactions successfully. Would you please test now and see if you still see the above error?
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #23
                  Hello @CnP.Support.AM

                  Still no joy on my end. I keep seeing the error no matter what I try. I switched PHP version and tried 5.3 through 5.6 and all came back with the same error message. Is there a specific test CC security code that I need to use? I did get the receipts for the test transaction that went through on your end.

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                  • #24
                    Good day @meconnect

                    Strange! it is working fine for us. We used the same test card and found NO issues so far. We keep testing and will try to replicate the issue. We will update this post shortly.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #25
                      Hello @CnP.Support.AM

                      Success! I tried a transaction after seeing your message today and was able to complete it. Not sure what happened between the last time I tried and today, but it is working now. Thanks so much for your support on this!

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