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Fatal error: SOAP-ERROR: Parsing WSDL

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  • Fatal error: SOAP-ERROR: Parsing WSDL

    We are trying to integrate Drupal Commerce with Click and Pledge as a payment processor. We have downloaded the Click & Pledge integration module and followed the setup instructions found here: http://manual.clickandpledge.com/Sho...lCommerce.html

    All credentials are correctly input and I have added "localhost" as the allowed URL. We are getting the following message when running a test transaction on a local test environment:

    Fatal error: SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://paas.cloud.clickandpledge.co...rvice.svc?wsdl' : failed to load external entity "https://paas.cloud.clickandpledge.co...rvice.svc?wsdl" in ...\sites\all\modules\commerce_cnp\commerce_cnp.mo dule on line 2041

    I'm not sure what is going on. Is the allowed URL value we used correct? I appreciate you taking a look at our issue. Thanks!

  • #2
    Good day meconnect

    We have received your post and will be reviewing it shortly.

    You have posted this message multiple times. Please note that as a new user to the forum your reputation is still under review and all your messages will be moderated prior to be posted. The system alerts you after each post that the message has been sent to the moderator for review.

    Once you have 4-5 approved messages, the system will automatically post your messages in real-time. Until then please be aware that your messages will not post until reviewed.

    Thank you for joining the forum and we look forward to your engagement.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks for taking a look at our issue CnP.Support!

      My apologies for the multiple posts. I never received the alert regarding the initial post being sent for review, hence my re-submission.

      Thanks again!

      Comment


      • #4
        Good day @meconnect

        Please submit a support ticket at http://help.clickandpledge.com with FTP and admin login details as well as the website URL so we can review your entire configuration. Include the link to this post in the ticket for reference.

        Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi CnP.Support.AM

          Our site is currently running on a local testing environment and we do not have a a live website that I could give access to. I was hoping to resolve the issue before moving to our live server. If that is the only way, I will send login details as soon as they are available.

          Comment


          • #6
            Good day @meconnect

            May I ask you check the SOAP settings in your local server? It must be enabled.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Hi @CnP.Support.AM

              We do have the SOAP extension enabled. Here are the settings via phpinfo:

              Soap Client enabled
              Soap Server enabled

              soap.wsdl_cache 1
              soap.wsdl_cache_dir wamp/tmp
              soap.wsdl_cache_enabled 1
              soap.wsdl_cache_limit 5
              soap.wsdl_cache_ttl 86400

              Comment


              • #8
                Good day @meconnect

                In order to debug the issue, we have to review your instance. Please submit a support ticket with FTP and admin login details as well as the website URL when it available so that we can review your entire configuration. Do not post the requested information in this forum as this is a public forum.

                Please let us know when you have submitted the ticket.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Thanks CnP.Support.AM

                  We have finally migrated the site to a live server and have submitted a support ticket with requested credentials. Thanks again!

                  Comment


                  • #10
                    Good day @meconnect

                    We reviewed your instance and noticed that there is NO files in the folder:

                    Click image for larger version

Name:	FTP.jpg
Views:	28
Size:	122.2 KB
ID:	29226

                    Would you please review and also please confirm that the SOAP settings has been enabled in your server?

                    We tried to test but unable to add item to cart using this URL http://meconnect.us/node/2389

                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Hello CnP.Support.AM

                      I updated the access for that FTP account, you should be able to see our instance now.

                      I confirmed with our host that SOAP settings are enabled: http://prnt.sc/ddmwz0

                      Thanks!

                      Comment


                      • #12
                        Good day @meconnect

                        We are now able to see the files. However, would you please share the website URL where we can login? Also, we unable to add the item to the cart, when we click the above URL we see the below:

                        Click image for larger version

Name:	site.jpg
Views:	24
Size:	101.2 KB
ID:	29281
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Hello @CnP.Support.AM

                          I have submitted a support ticket on 11/29 with requested credentials for login to back-end. Let me know if you need me to resubmit. Is it possible to send over PM? Thanks!

                          Comment


                          • #14
                            Good day meconnect

                            Thank you for providing access but we still have a problem. We do not have FULL access and only have view access. Given the VIEW ONLY access level we cannot resolve your issue.

                            Please let us know when we have full access so we can proceed.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              Hello @CnP.Support.AM
                              Permissions have been updated, you should have FULL access with the back-end account provided. Thanks again!

                              Comment

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