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  • Error on Form Submission

    Hello,

    With your earlier assistance (Case #13036), we got the payment processor module installed for CiviCRM 4.3.6 on Wordpress 3.6. Subsequently, we built out our membership form and secured it with SSL. However, in the one instance when our Chair tested it, she encountered the following error (screenshot below):

    Payment Processor Error message 9099. Error: [2052: The 'urnAPISchema.xsd:AccountGuid' element is invalid - The value 'GUID' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.]

    I'm not sure if this is a CiviCRM or a Click & Pledge issue, but I was wondering if you could take a look at it and help me out.

    The page is located at https://46dems.org/membership-signup-or-renewal/

    I have already filed a support ticket (Case #14734), which contains additional details, but for some reason, I was asked to post on the forum.

    Your assistance is appreciated!
    Chris

    Click image for larger version

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  • #2
    Good day!

    One of our developers has been assigned to this case and he is reviewing your case. We will update you once we have reviewed your account.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Good day @DigitalZen:

      We reviewed your case and the image provided. The YELLOW section at the top clearly shows the issue with the invalid GUID. This is based on the image you have provided.

      Click image for larger version

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      Please check the GUID:

      Follow: 'Administrator->System Settings->Payment Processors' and then 'API Account GUID'. Please refer the screen shot here http://manual.clickandpledge.com/Civ...ent_Processors.

      If you still have issues please provide us with the FTP access to your account so we can review your settings & instance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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      • #4
        Thanks guys! I hadn't even thought to check the payment processor setup since you guys installed it for us, and didn't make any mention of needing to enter the account ID and GUID. I got it all set up, and it works like a charm!

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